Customer Maintenance
Resume:
Emmeline Cheng
** ****** ****** #*** *** York, NY 10038
E-Mail: **********@*****.***
PROFESSIONAL SKILLS
Highly motivated self-starter Excellent organizational and time management skills
Strong work ethic Ability to work in a cross-functional, fast-paced setting
Quality assurance skills Takes initiative to assume responsibility beyond assigned tasks
Excellent interpersonal communication Strong research and reconcile skill
EMPLOYMENT HISTORY
BANK OF AMERICA, Farmington, CT
Credit Center 2019- Aug 2019
Transport all commercial loans from old systems to new system called Credit Center Platform
Review the term on the loan agreements and approval documents to ensure it is set up correctly on the new platform
Business Control Analysis 2015 – 2019
Responsible to review employee’s daily assignments to ensure that they are processed properly in order to meet the bank’s standard compliance rules
Ensure daily assignments are equally assigned between three sites, Farmington CT, Jacksonville FL, & India
Monitor closely for all rushes and escalations cases
Properly handle each assignment to meet our business partners and clients expectation
Credit Servicing Specialist III 2011 – 2015
Loan system and general ledger account reconciliation, prepare and process general ledger entries
initiate maintenance requests for general ledger accounts
Resolve aging items in accounts
Monitor and clear system rejects, monitor ticklers and take appropriate action
Perform limited variance analysis at the request of finance partners
Post transactions to customer accounts, perform maintenance to customer accounts
Perform research
Input and balance batch work to the loan system
Provided direction and guidance to junior associates
Global Treasury Operation 2007-2011
Maintained data integrity on commercial loan system of record
Posting of transactions to customer accounts, perform maintenance to customer accounts
Handled different types of research; such as rate correction, missing payments
Processed general ledger entries, monitor ticklers and take appropriate action
Input and balance batch work to the loan system
Prioritize incoming requests & load them to GPA
Have knowledge of creating procedures
CARTUS, Danbury, CT
Account Receivable Analyst 2006-2007
Reported to the Domestic or International Account Managers explaining the status of their accounts
Provided services to Account Managers and clients such as getting back-ups or making copies of invoices
Successfully collected outstanding invoices over 60 days in the amount of $47K and over 120 days in the amount of $37K
Education
San Francisco State of University: 1980
Major – Business Administration -Finance and Corporate Management
COMPUTER SKILLS
Microsoft Outlook, Word, Excel. Work Applications: ICON, Share Point, Automated Financial Systems, Global Process Analytics, & Global Fulfilment Solution, BOSS, COIN, ACTION, BOL, BA Direct & other mainframe application
PERSONAL SKILLS
Fluent in multiple languages: English, Cantonese, Mandarin and Shanghainese
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