MISCHELLE

MAGUNDAYAO

Contact no: +974********

Email: adli98@r.postjobfree.com

Address: Doha, Qatar

Date of birth: 01 May 1988

Marital Status: Married

EDUCATION:

Bachelor of Science in Nursing

La Consolacion University (2010)

QUALIFICATIONS:

• More than 5 years’ experience in

supervisory role

• Strong interpersonal and team

working skills

• Decision-making and sound

judgement

• The ability to work under

pressure

• Flexibility, credible and

confident

• Management skills

• Leadership

• Fast learner

SKILLS:

• Produces clear and

understandable written and oral

communication.

• Proficient in MS office.

• Email management

• Communication skills

PERSONAL INFORMATION:

Nationality : Filipino

Date of Birth : 01-May-1988

Marital Status : Married

Height : 152.4 cm

WORK EXPERIENCE

Qatar Airways

07 August 2010- 18 February 2021

Cabin Services Director

Aug. 2018-Feb 2021

Direct, coordinate and proactively organize the functions and tasks of the team with clear sense of directions.

Ensure that all operations personnel are properly instructed, have demonstrated their abilities in their particular duties and are aware of their responsibilities and of the relationship of such duties to the operation as a whole.

Communicate to management via safety report of any deviation of procedures and or any incident that would affect the safety of occupants on board the aircraft.

Identifying the measures by considering the most reliable, valid, practical measurements to evaluate cabin crew effectiveness.

Review and manage each cabin crew providing continuous coaching and developmental feedback.

Ensure that standard operating procedures were consistently followed at all times and implemented onboard the aircraft.

Engaging and providing a world class customer service and apply interpersonal skills in resolving challenging situations.

Provide genuine care and consistent professional customer service.

Communicate with the team their value and potential and build a climate of trust and co-operation within the department whilst managing cultural diversity.

Cabin Senior

May 2015- July 2018

Supervises the assign tasks and responsibilities of all crewmember in economy class cabin.

Coordination and performance of the economy class cabin operations and safety duties in normal and emergency situations. Ultimately responsible for all aspects of the cabin safety and services.

Cabin Attendant

August 2010-April 2015

Cabin Crew trained for first class, business class and economy class service.

Operates under supervision of Cabin Services Director and Cabin Senior, ultimately responsible to the pilot for all aspects of cabin safety and services.

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