Customer Service Safety
Resume:
MISCHELLE
MAGUNDAYAO
Contact no: +974********
Email: *************@*****.***
Address: Doha, Qatar
Date of birth: 01 May 1988
Marital Status: Married
EDUCATION:
Bachelor of Science in Nursing
La Consolacion University (2010)
QUALIFICATIONS:
• More than 5 years’ experience in
supervisory role
• Strong interpersonal and team
working skills
• Decision-making and sound
judgement
• The ability to work under
pressure
• Flexibility, credible and
confident
• Management skills
• Leadership
• Fast learner
SKILLS:
• Produces clear and
understandable written and oral
communication.
• Proficient in MS office.
• Email management
• Communication skills
PERSONAL INFORMATION:
Nationality : Filipino
Date of Birth : 01-May-1988
Marital Status : Married
Height : 152.4 cm
WORK EXPERIENCE
Qatar Airways
07 August 2010- 18 February 2021
Cabin Services Director
Aug. 2018-Feb 2021
Direct, coordinate and proactively organize the functions and tasks of the team with clear sense of directions.
Ensure that all operations personnel are properly instructed, have demonstrated their abilities in their particular duties and are aware of their responsibilities and of the relationship of such duties to the operation as a whole.
Communicate to management via safety report of any deviation of procedures and or any incident that would affect the safety of occupants on board the aircraft.
Identifying the measures by considering the most reliable, valid, practical measurements to evaluate cabin crew effectiveness.
Review and manage each cabin crew providing continuous coaching and developmental feedback.
Ensure that standard operating procedures were consistently followed at all times and implemented onboard the aircraft.
Engaging and providing a world class customer service and apply interpersonal skills in resolving challenging situations.
Provide genuine care and consistent professional customer service.
Communicate with the team their value and potential and build a climate of trust and co-operation within the department whilst managing cultural diversity.
Cabin Senior
May 2015- July 2018
Supervises the assign tasks and responsibilities of all crewmember in economy class cabin.
Coordination and performance of the economy class cabin operations and safety duties in normal and emergency situations. Ultimately responsible for all aspects of the cabin safety and services.
Cabin Attendant
August 2010-April 2015
Cabin Crew trained for first class, business class and economy class service.
Operates under supervision of Cabin Services Director and Cabin Senior, ultimately responsible to the pilot for all aspects of cabin safety and services.
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