Medical Billing and Coding, STNA, Customer Service
Resume:
Sarah Villalobos
Hillsboro, OH *****
****************@*****.***
Associate of Health Science, currently in school for Medical billing and coding I will be finished in May 2021.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Otterbein Senior Lifestyle Choices
STNA/CNA - Loveland, OH
July 2017 to Present
I provide patient care, also I am responsible for cooking meals for the elders and cleaning their rooms. Front Desk Manager/Receptionist
All About Kids - Loveland, OH
August 2019 to July 2020
I am responsible for basic office duties such as; filing, making copies, faxing important documents, answering phones, and handling payments over phone. I also am responsible managing closing operations, ensuring employees are staying on task. I am also responsible for handling customer complaints if needed.
Lead Teacher
Jelly Bean Junction Learning Center - Loveland, OH June 2015 to July 2017
I started in the toddler room, and moved to a floater, working mainly in the infant room, also I taught Pre- k and school age as well as doing the lesson plans for both classrooms. I did the summer camp program the last summer I was here.
Service Coordinator
Meijer - Loveland, CO
October 2014 to June 2015
I worked the customers service desk, I handled any issues, problems or concerns that the customers had with their shopping experience. I also answered phone calls and directed to the appropriate department.
Otterbein Senior Lifestyle Choices
STNA/CNA - Lebanon, OH
2013 to 2014
I was PRN, and worked on every floor from total care to assistant living. Education
Certificate in Medical Billing and Coding
Sinclair Community College - Dayton, OH
July 2020 to Present
Associates in Health Science in Health Sciences in Health Science Sinclair Community College - Dayton, OH
August 2014 to December 2018
High school diploma
Little Miami High School - Morrow, OH
2014
Skills
• Medical Terminology (3 years)
• Microsoft office (1 year)
• Customer Service (3 years)
• Office Experience (1 year)
• Management Experience (1 year)
• Microsoft Excel
• Microsoft Outlook
• HIPAA
• Childcare
• Experience with Children
• Toddler Care
Assessments
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have 3 plus years of customer service experience. I have 1 year of basic office experience as far as answering phones, taking payments over phone, filing and faxing. I have a year of being an assistant manager, delegating and enforcing company procedures.Upon completing my degree I have taken a wide range of medical classes and general classes including Microsoft Office, public speaking, and communication classes. I have experience working with children of all ages, and elderly. I have worked in customer service off and on for about 4 plus years. I have handled complaints, payments, compliments and everything in between.
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