Assistant Manager
Resume:
Andrew W. Sonntag
Taylor, MI 48180
**********@*****.***
Highly experienced Program Director offering a consistent track record of success in developing and directing high-quality multi-site programs in dynamic AFC environments. Motivator, mentor, team builder and resource developer. Analytical problem solver and exceptional decision maker. Veteran Trainer adept at working with groups and individuals to engage trainees and make an impact. Looking to leverage thirty years of experience in the AFC Industry to take on a growth-oriented position with room for advancement.
Highly trained in conflict resolution individually and within groups
Strong Collaboration with stakeholders, vendors and professionals, producing exceptional customer and stakeholder satisfaction
Excellent time and crisis management
Innovative problem solving skills
Strong team building and employee engagement skills
Aggressive development of new programs and revenue lines
Adept at handling DHS/SSA benefit coordination and fiduciary responsibilities
Program Director 12/1989 to present
Life Center, Inc. Livonia, MI
Direct AFC services in Wayne County. (Eighty-nine persons in thirty-eight different Programs accounting for 45-50% of $11 million in annual revenues)
Direct a 26 person Management Team responsible for overseeing approximately 200 employees.
Coordination and maintenance of benefits and entitlements for fifty-five individuals as Representative-Payee.
Responsible for continual Adjustment of program mechanics to account for ever changing conditions.
Developed new Programs, increasing the company presence in Wayne County by over 25%.
Master level CPI Instructor and Certified Gentle Teacher through MORC/CPLS
Active presenter of innovations in service delivery at State-wide Gentle Teaching Conferences and multi-state/international webinars.
Trainer 4/2020 to present (part time)
Developmental Disabilities Institute- Wayne State University
Present curriculum developed by the Institute to AFC workers, families and persons with disabilities both in person and electronically
Assistant Manager 8/1988 to 11/1989
Stev-Con DBA. Burger King (Defunct)
Ann Arbor, MI
General site management, customer relations and employee supervision, inventory and ordering
Developed and implemented an inter-store competition that motivated employees to increased delivery speeds and customer satisfaction.
Liberty University 1985-1986
University of Michigan, Dearborn 1986-1987
Thomas Edison University, Trenton –Currently enrolled
Current in all CEUs and training for Wayne County DHS and AFC Licensing
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