Customer Service Representative

Kenya Merrills

***** *.******** *** *** *

Chicago 60628

312-***-**** • *********@*******.***.*** Or *************@*****.***

Education

Muchin College Prep, Chicago, IL September, 2014 – Pass GPA: 3.5 out of a 4.0

●graduation date: June 10, 2018

Honors/Awards

●Honor Roll

Harold Washington College, Chicago IL

-Present GPA: 3.3

●Major: Accounting

●Miner: Journalism

●Expected graduation date: December of 2020

Work Experience

AT&T, Internship, AT&T corporate Chicago, IL

August 2017-June 2018

Mastered computer software such as Tirk, Excel Cafe, SOQ tool, Enterprise, and Electronic gateway

Accounting- Update financial records, prepare weekly reports, and Process accounts payable and receivable

Revenue recovery

Macys, Customer Service Representative Macy's Credit and Customer - Chicago, IL October 2019 to February 2020

Assistant customers with returns and exchanges, online order pick ups, and pay credit card bill.

New York & Company, Sales and stylist, 107 S. State Street, Chicago, IL

May 2019- Currently 2019

· Cashier

· Start fitting rooms for customers

· Friendly customer service

· Complete go backs

· Complete online orders

· Complete frat

· Restock, restore, and refill floor front

Volunteer Experience

Helper, Marathon, Chicago, IL

November,2014-November,2015

●Jingle Bell Run 5K/ugly sweater run

●Dixieland child care 24 hours child care

●Jimmy’s funeral home

Bell ringer, salvation army, Chicago, IL

November-2014

●Handled Daily bell ringer

Extracurricular Activities

Young Professional, Genesys Works, Chicago, IL

June-2017-August 2017

●Complete 8 weeks of accounting skills training

●Developed proper business, technical,and professional skills training

●Learned to adapt to professional skills

Skills

●Technical Skills: Microsoft office

●Communication skills: cooperation with others

●excellent customer service skills

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