Customer Service Assistant
Resume:
LaQuanda Porter
Assistant Manager ExtendedStay Hotels
Jackson, MS 39213
*******************@***********.***
Managing apartment setting
Willing to relocate: Anywhere
Work Experience
Assistant Manager
Extended Stay Hotels - jackosn,ms
January 2018 to Present
• handling cash drawer of $2000.00 or better per day
• responsible for the scheduling of 15 people
• checking rooms for daily renters
• checking daily emails ( microsoft office, excel, )
• balancing all hotel orders (breakfast and linen)
• making sure all shifts are covered at all times
Guest Service Representative
Extended Stay Hotels
February 2009 to Present
Update daily guest logs on Microsoft Excel and Word
• Check guest in and out
• Process guest needs and send them to the designated departments Customer Service Spealist
Xerox - Madison, MS
October 2014 to November 2017
Assist member with daily task concerning insurance claim
• Assist member with making premium payments
• Assist member with benefits pertaining to insurance policy Extended Stay of America
Customer Service Manager
Sams Club
November 2012 to March 2015
Front End Supervisor
• Handled front end task on open shifts
• Maintained a balanced drawer of $2000
• Assisted crew with meeting daily task and quotes Office Assistant
Catholic Charities
June 2006 to December 2008
Performed clerical duties which included: typing, filing, faxing, and answering phones
• Made sure all general tasks coordinated by the immediate supervisor were executed properly and prompt
Education
Associate in Business
University of Phoenix
2010 to Present
Jim Hill High School - Jackson, MS
2001 to 2003
Skills
• Key Holder
• Customer Service
• Scheduling
• Management
• Guest services
• Administrative experience
• Assistant Manager Experience
• Cash Handling
• Sales
• Supervising Experience
• Clerical Experience
• Typing
Certifications and Licenses
Tax preparer
January 2010 to Present
Certified tax preparer
Assessments
Customer Service Skills — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Front Desk Agent (Hotel) — Highly Proficient
September 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Attention to Detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Service Skills — Proficient
August 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Call center customer service — Highly Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Proficient in Microsoft Office (Word, Excel), Internet and E-mail
Contact this candidate