Service Representative Customer

Victoria Y. Price

***************@*****.*** **** Callaway Hills Dr

Memphis, TN 38125 901-***-****

Job Title: Human Resources Assistant Announcement Number:

CAREER SUMMARY OF QUALIFICATIONS

Service-oriented leader with 10+ years of experience in the areas of business administration, management, and client service

Background includes account management, financial analysis, complaint resolution, database entry, and process optimization

Skilled with utilizing computer processing systems in order to facilitate operations, manage projects, & research information

Effective communicator, able to interact with a diverse clientele-base and utilize critical thinking to resolve a variety of issues

Areas of Experience

Account Management Business Administration Operational Support Process Optimization

Project Management Database Research Personnel Assessment Time Management

Financial Accountability Complaint Resolution Policy Enforcement Account Reconciliation

Outbound Communication Strategic Analysis

PROFESSIONAL WORK BACKGROUND

Internal Revenue Service, Memphis, TN 2013-present

Accounts Management [40 hours/week, Series: 0962, Pay Plan: GS, Grade: 08, Supervisor: Belinda Williams 901-***-****

Manage individual taxpayer accounts, enabling them easy access to detailed information regarding their current balances

Utilize available resources to resolve taxpayer issues in efforts to fortify their satisfactory standing with the government

Provide account holders with detailed information involving federal and state tax laws affecting the status of their refunds

Establish and handle new accounts by posting payment updates, reconciling delinquencies, and adjusting account balances

Collect and document taxpayers’ Social Security Numbers and other vital data to ensure the accurate processing of taxes

Regional Adjustment Bureau, Memphis, TN 2007-2011

Collections Agent [40 hours/week, Supervisor: Tori Williams

Gathered delinquent taxes and returns from individual taxpayers through the utilization of specialized enforcement methods

Leveraged case management abilities to contact taxpayers, review their histories, and issue notices, and liens to resolve cases

Direct contact with clients regarding overdue accounts as well as current balance due.

Prepared statements of delinquencies for reporting to credit bureaus.

Sitel, Memphis, TN 2006-2007

Customer Service Representative [40 hours/week, Supervisor: Lisa Brown

Utilized customer location tools, credit bureau information, background checks and loan documents.

Cross-referenced information from employers, banks, and third-party sources to confirm accurate delinquency amounts

Issued notices to individuals which informed them of tax amount which are owed to the government from past due balances

Processed information into federally-approved processing systems to assist the annual auditing of individuals and businesses

Adhered to strict federal policy, rigorous protocol, and privacy laws while communicating with taxpayers and third-parties

Kroger Memphis, TN. 2000-2008

Provided support to departmental functions for all front end processes, manage all customer requests and ensure resolution for same.

Coordinated with team members for all department operations and inform senior of same and participate in various sales promotions on both regional and national level.

Trained store office associates and all customer care representatives and schedule all front end staff to ensure proper coverage of entire store to handle all customer issues conveniently.

Participated in all regional and store meetings and manage all cash drawers and bookkeeping operations and ensure appropriate resolution of all customer issues to provide good services.

Medical Receptionist, Memphis, TN 2003-2008

Assembled and mailed distribution of nurses’ incentives.

Routed messages and documents to appropriate staff.

Data entry into Microsoft Excel Tables.

Greeted visitors and/or patients, and ascertained the purpose of their visit.

EDUCATION

Memphis Job Corp Center 2003-2004

Certified Medical Receptionist

Hillcrest High School 1996-2001

PROFESSIONAL AFFILIATIONS

Certified Medical Receptionist

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