Engineer Customer
Resume:
RENEBOI ERL R. RAZON
Sariaya, Quezon
Philippines
Mobile No: +63-998*******
adlhtq@r.postjobfree.com
https://www.linkedin.com/in/reneboierlrazon/
SUMMARY
A Solutions and Systems Engineer for Open iT which facilitates Projects such as product installation and administration training, software troubleshooting and customer support. He’s also a Microsoft Certified Professional for Installing and Configuring Microsoft Server 2012 & 2016, and Server Virtualization with Windows Server Hyper-V and System Center. He uses this knowledge in setting up Machines or Virtual Machines from installation up to the deployment of the software. He has a good customer satisfaction feedback from his projects and his support calls from customer.
WORK HISTORY
Solutions Engineer
Open iT Asia, Inc. – Philippine branch (http://www.openit.com/)
June 1, 2017 – present
Responsible for Project Management for Deployment, Troubleshooting and Support of Open iT product/software. Helps customer on data analysis of their license usage and software management assets.
Associate Solutions Engineer
Open iT Asia, Inc. – Philippine branch (http://www.openit.com/)
June 1, 2016 – present
Responsible for Project Management for Deployment, Troubleshooting and Support of Open iT product/software. Helps customer on data analysis of their license usage and software management assets.
Software Support Engineer
Open iT Asia, Inc. – Philippine branch (http://www.openit.com/)
June 1, 2015 – May 31, 2016
Responsible for catering customer concerns and provides remote or on-site troubleshooting for critical matters related to Open iT software which caters fast response time and making sure that customer’s SLA is followed. Strictly maintains client confidence and protects operations by keeping information confidential.
Certifications, Examinations and Training
Microsoft
MCPS: Microsoft Certified Professional - August 2016
oCertification Number: F773-3697
MS: Server Virtualization with Windows Server Hyper-V and System Center - August 2016
oCertification Number: F773-3696
Exam 411: Administering Windows Server 2012 December 2017
Exam 740: Installation, Storage and Compute with Windows Server 2016 - August 2019
Coursera
Technical Support Fundamentals (June 2018)
The Bits and Bytes of Computer Networking (July 2018)
System Administration and IT Infrastructure Services (July 2018)
Operating Systems and You: Becoming a Power User (July 2018)
Google IT Support Professional Certificate Specialization (August 2018)
Open iT
3 months Advance Training
oOslo, Norway – February 2018- May 2018
ON-SITE PROJECTS
ENI S.p.A
San Donato Milanese MI, Italy
April 2018
Conducted onsite workshop in Open iT Base Professional + LicenseAnalyzer product which consists of providing the customer enough administration training for them to be able to administer the Open iT products. Also, Reporting training for the customer to get the necessary reports that they needed.
Volvo Cars
Stockholm, Sweden
Conducted onsite healthcheck with customer’s Open iT Base Professional + LicenseAnalyzer + ApplicationTracker which consist of discussion of Support Issues and reporting training for the customer to get the necessary reports that they needed.
Sonangol
Luanda, Angola
Conducted onsite healthcheck with customer’s Open iT Base Professional + LicenseAnalyzer + ApplicationTracker + SAPOptimizer consists of providing the customer enough administration training for them to be able to administer the Open iT products. Also, Reporting training for the customer to get the necessary reports that they needed.
OTHER SKILLS
License Manager Administration
oFlexNet, Gemalto, Dassault, Sentinel RMS, RLM, IBM LUM, and etc.
Analysis and Interpreting Graph and Chart Reports
oSoftware Asset Management Reports
Network Administration
Project Management
IT Hardware Support
Software Installation and Maintenance
System Configuration
Database Administration
oMSSQL Server 2008 to 2016, MySQL
Web Backend Development
Linux/Unix Administration
PERSONAL INFORMATION
Date of Birth : June 15, 1991
Birthplace : Sariaya, Quezon
Age : 28 yrs old
Sex : Male
Civil Status : Married
Religion : Roman Catholic
Citizenship : Filipino
Height : 5’9”
Weight : 74 kg
Spouse : Joan Leoparte Rosas
Mother’s Name : Erlinda Salazar Rabina
Father’s Name : Renato Fabie Razon
Address : Brgy. Balubal Sariaya, Quezon
CHARACTER REFERENCES
Allan Vendiola
Support Manager
OpeniT Inc., Philippines Branch
Lucena City
Office: +63-42-710-****
Noel Telosa
Support Engineer
OpeniT Inc., Philippines BranchLucena City
Office: +63-42-710-****
Maria Christine Laude
Project Manager
OpeniT Inc., Philippines Branch
Lucena City
Office: +63-42-710-****
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Reneboi Erl R. Razon
Applicant
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