Manager Management

Kamal Kannan Shekaran

Address: **/** *** ***** *'Block Domlur Bangalore, India

Phone: +91 - 702-***-****

Email: ***********@*****.*** / ********@**.***.*** OBJECTIVE Looking for a challenging career which demands the best of my professional ability in terms of, technical and analytical skills, and helps me in broadening and

enhancing my current skills and knowledge.

WORK

EXPERIENCE

03/2017 – Till Date

IBM WebSphere MQ-IIB-Datapower-AMQ Administrator,

IBM India,

Responsibilities:

Experience in IBM MQ Administration and other

messaging technologies.

Experience in creation of Queue Managers, Queues, and other objects.

Knowledge of high-available messaging platforms and ability to solution customer's messaging needs.

Experience in multiple platforms including Unix (AIX, Solaris, HP-UX, and Linux),Windows, AS400 (optional), Z/OS ( optional).

Experience in providing 24/7 support, participate in oncall schedule and provide

response and resolution of incidents as required by SLA’s.

Experience in administration of WebSphere Message Broker or IBM Integration Bus.

Experience in performing and supporting deployments during pre-defined deploymentschedules or emergency deployments.

Experience handling on-call support, High severity issues, Root cause analysis and prepare appropriate documentation as required by Incident and Problem

management process.

Experience in MQ patching and other housekeeping activities

Experience in MQ monitoring tools like MQ Explorer.

Good knowledge in the functionality of ITIL process which includes Change management, Incident management,

Problem management and Release management.

Strong debugging and problem solving skills with excellent understanding of system development

methodologies, techniques and tools

Ensure systems remain at operational excellence

03/2014 – 02/2017

Windows / VMWARE Administrator, IBM India

Responsibilities:

Installed several hot fixes and patches on windows servers to eliminate vulnerabilities.

Failed over Windows cluster resources from Active to Passive nodes in a cluster

environment for scheduled maintenance and emergency changes.

Updated drivers and firmware on HP branded Emulex FCA using OneCommand

Managed user accounts using Active Directory

2003/2008 to create new domain accounts, provide

controlled access to existing network shares as well as creating new ones using Hyena.

Troubleshooting user account lockouts using AD Lockout tool and Microsoft Operations Manager.

dentified highest space using folder on various NAS servers to free up disk usage using TreeSize Professional.

Worked as a primary/dedicated Windows resource in a company-wide Managed

Print Services (MPS) project involving building print servers, hundreds of windows

print queues, installation of print drivers, printer network sharing, and

troubleshooting connectivity issues, configuring job storage/PIN printing.

Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts.

Used VMware vMotion to eliminate application downtime from planned server

maintenance by migrating running virtual machines between hosts.

Worked on the installation of NMI drivers on HP blade ESXi servers to eliminate PsoD.

Created clones from existing VMs (both live and

powered-off)

Deployed several VMs from Templates and customized their configurations as-

needed.

Responded to server down alerts in a timely manner and brought them up via HP iLO/ Dell DRAC.

Worked as a member of both the projects as well as the steady state operations team

Accenture, Bangalore as Technical Analyst from Oct 2010 to Jan 2014 client : Virgin Media.

Responsibilities:

Install, Configure and Troubleshoot Windows XP, Windows 7, Windows 8, MAC. Configure and Troubleshoot browsers (IE, Mozilla and Chrome).

Worked on Active Directory Roles, Group Objects, PRC Groups and the same was done on the Unix platform

Worked on Mainframes, IBM PCOMM, HOD - ability to configure sessions and manage mainframe ids, cancel/purge mainframe printers and jobs, bounce a mainframe id.

Worked on granting access to VDI, configuring the user environment and troubleshooting VDI connectivity and application issues hosted on VDI.

Worked on ServiceNow Platform on the Incident, Change, Problem and Knowledge Management sections of it.

Knowledge of Lotus Notes configuration and setup and also troubleshooting connectivity issues and database configuration.

Worked on the citrix platform, granting user access to the Citrix Metaframe and XenApp platform on citrix an also configuring and troubleshooting application issues on the citrix platform, which includes VDI.

Worked on MS Exchange - configuring user accounts on personal ids and SMBs and also troubleshoot Exchange Server Related issues.

Install, configure and trooubleshoot VPN connectivity issues. Worked on VPN clients such as Cisco VPN Client, Cisco Anyconnet, Juniper Junos Pulse, PSA, Aventail.

Was part of the Escalation desk - handled end user escalations on a daily basis and other major process escalations.

EDUCATION 2002 – 2005

Bachelor Degree of Computer Science, Vinayaka Mission University

SKILL Highlights Project Management, Harworking, Team Player

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