Office Assistant Customer Service

Kamilla Savage

*************@*****.*** 346-***-**** Houston, TX

WORK EXPERIENCE

Data Rush June 2020 – Present

Billing Analyst Houston, TX

Responsible for all billing functions for over three hundred clients: reviewing orders, generating invoices, and correcting invoice errors.

Validate and finalize contractor driver pay.

Investigate and resolve issues with contractors' payments.

Research and gather information for the collection of outstanding accounts receivables.

Prepare weekly, bi-weekly, and monthly billing reports.

Analyze Excel spreadsheets and efficiently use Excel tools to ensure accuracy of charges and order information.

Collaborate with the Director of Operations and otherdepartments to ensure billing accuracy.

Correspond with clients regarding invoice discrepancies and/or questions.

Utilize multiple portals and software to submit invoices. MasterWord Services June 2019 – May 2020

Billing Analyst Houston, TX

Contacted customers with past due accounts and negotiated appropriate resolutions, while providing excellent customer service.

Researched and updated the status of outstanding receivablesusing Microsoft Great Plains.

Prepared, issued, and sent invoices on time

Handled customer complaints and resolved both payment and billing issues.

Responsible for processing credit card payments, adding and updating credit card information using Stripe.

Helped the IT department in creating an accounting tool for a more efficient workflow.

Corresponded with clients and other departments, resolving issues, and providing clarifications.

Ensured paperwork required for each client provided with billing according to client contract Jan. 2019 – June 2019

Contract Specialist

Assisted with maintaining and updating the most current customer information

Reviewed proposed and executed agreements for conformity to company rates, rules, and regulations

Maintained records and files of work and/or revisionsfrom previous submittals using Excel (Vlookup) Sept. 2018 – Dec. 2018

Office Assistant Specialist

Assisted Accounting and Contract’s departments in recordkeeping and updating clients’ information

Worked closely with several service teams, such as operations, sales, and contract administration. June 2018 – Sept. 2018

Information Technology Intern

Performed minor repairs to equipment and arranged for other service needs per client’s request EDUCATION

HCC Honors College May 5, 2019

Associate of Science, BBA in Accounting (continuingeducation) Houston, TX

Phi Theta Kappa Honor Society, Dean’s List Honoree; HCC Honors SKILLS & INTERESTS

Skills: Fluency in the Russian language; Microsoft Excel (ex. Vlookup); Microsoft Dynamics GP

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