Ahmed Alshaer

ITSM BMC REMEDY DEVELOPER

adlhaf@r.postjobfree.com +20-10-933***** Cairo, Egypt

https://www.linkedin.com/in/ahmed-elshaer

SUMMARY

Enthusiastic, Ambitious, and Self motivated BMC Remedy ITSM Developer with nearly 2 years experience in adminstrating and developing Remedy suite:

CMDB

Incident Managment

Problem Managment

Change Managment

Asset Managment

SRD creation and automation

SRM

SLM

Atrium Integrator Spoon

Full Mastering the Bulk upload tool customizations, automation "that saved 90% of the work done by configuration managment team", and troubleshooting with minimum time of restoration. Beside giving a KT for the tool

Innovated a bulk upload solution to UKIT TOBI ChatBot including a full data validation and promotion that will save 100% of the SPOC resources.

SKILLS

BMC Remedy

Administration

BMC Remedy

Development

CMDB Administration

HTML

Red Hat Enterprise Linux

(RHEL) Administration

Mobile Package (2G, 3G,

4G)

MySQL

MySQL

Electronic Circuit Design

Network Fundamentals

CCNA

Presentation and

Teaching skills

ServiceNow

Administration

Fundamentals

EXPERIENCE

Vodafone International Services_VOIS Feb 2019 - Present BMC Remedy Developer and Administrator

Adminstrating and Developing Remedy suite:

Incident Managment

Problem Managment

Change Managment

Asset Managment

Atrium Integrator Spoon

SRD creation and automation

SRM

SLM

Change Managment

Asset Managment

Atrium Integrator Spoon

SRD creation and automation

SRM

SLM

Full Mastering the Bulk upload tool customizations, automation "that saved 90% of the work done by configuration managment team", and troubleshooting with minimum time of restoration. Beside giving a KT for the tool

Innovated E2E bulk upload automation solution to UKIT TOBI ChatBot. Users will be able to: 1. Load their data as bulk

2. Validate all the data and have a screen report with the exact errors of each data row 3. Promote the validated data to the system automatically Troubleshooting and Resolving L3 tickets raised to ITSM from all local markets according to SLA targets Delivering E2E complex demands of customization and automation beside configuration ones Design Database Integration to run fully through Atrium Integrator Spoon AMIDEAST Kuwait Jul 2017 - Jul 2018

Part Time- SAT Math Supervisor Instructor

Deliver high quality math education to prepare students for standardized tests Provide current and up-to-date information about effective test-taking strategies Set practice exams and report grades

Supervising and Preparing highly skilled SAT instructors Al Sabah General Electric Co. Ltd. Kuwait Jun 2017 - May 2018 Estimation Engineer

Study/Review tender documents, drawings, BOQ, specifications, and clients' requirements

Comparing studies based on suppliers quotations.

Negotiations with suppliers on both technical and commercial aspects of products. Preparing pricing quotations.

Orange Business Services Mar 2015 - Mar 2017

Technical Support Engineer

Incident Managment: Provide technical point of contact for the incidents of customers Own the resolution and troubleshooting of the reported customer incidents either solely or with the intervention of other teams or experts within the time frame agreed with the business (i.e. IP-VPN and Cisco IP

telephony services)

Diagnoses fault-related incidents by effectively utilizing software diagnostics and other network utility programs

Perform technical escalations to different Problem Management teams according to ITIL process PROJECTS

Analyzing and Comparing systems Apr 2019 - Jun 2019 SHELDON

Synchronizing and Recociliating NON PRODUCTION and PRODUCTION environments of the ARSYSTEM to avoid any misbehaviour between both.

This guaranteed by a good percentage the consistency when moving a development from STAGE to PROD Verified as well the testing scinareo on STAGE would be the same on PROD reducing the impact arising from mismatched environments

Integrations Redesign Jul 2020 - Present

HELIX project of migrating Remedy on premises to cloud Summarizing the High Level Design "HLD" for 6 integrations Preparing the Low Level Design for these integrations Taking the responsibility of remediating_Redesign_ those integrations to follow BMC Helix standards Integrations Redesign Jul 2020 - Present

HELIX project of migrating Remedy on premises to cloud Summarizing the High Level Design "HLD" for 6 integrations Preparing the Low Level Design for these integrations Taking the responsibility of remediating_Redesign_ those integrations to follow BMC Helix standards Redsigning included:

1. Full analysis of existing workflows

2. Replacing them by Atrium Integrator jobs doing the same 3. Testing and verifying with the customers

4. Preparing the firewall connections_Communication Matrices_ as well as Open the connectivity between the integrations, ARSystem, and intermediate systems and tools Full analysing the existing AI Spoon jobs and transformations steps for the same purpose Analyzing and comparing the out of the box CMDB to the custom CMDB "Datasets, Superclasses, Subclasses, and Attributes"

EDUCATION

Faculty Of Engineering, Ainshams University Sep 2009 - Jul 2014 Electrical, Electronics and Communications Engineering Bachelor Degree

Accumulative:Very Good

Graduation Project:Excellent

Moscow Institute of Physics and Technology (State University) (MIPT) Sep 2018 - Dec 2018 Linear Algebra and Statistics 3 month course

Linear Algebra and Statistics

Sorour Language School Sep 2008 - Jul 2009

High School Grade

Accumulative: 95.24%

LANGUAGES

English

Arabic

French

Russian

Russian

Italian

AWARDS

Vodafone International Services 2020-08-31

Vodafone DSM Top Performer

Highest delivered demands and resolved L3 tickets

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