Assistant Customer Service
Resume:
ALEXANDRIA FREEMAN
*********@*******.***
Twitter/Blog/Portfolio
Bachelor’s Degree, BA Rollins College, WINTER PARK, FL
EDUCATION
AUGUST 2019 – MAY 2022
GPA – 3.72
Major – International Business
Minor – Spanish and Economics
Dual Degree Credits Rowan College at Gloucester County, SEWELL, NJ
SEPTEMBER 2016 – MAY 2019
GPA – 3.63
Earned 44 college credits through dual enrollment.
Member of Phi Theta Kappa Honor Society
EXPERIENCE
Undergraduate Assistant Management and Executive Education at Crummer Graduate School of Business, WINTER PARK, FL
AUGUST 2019 – PRESENT
Perform routine office tasks such as updating client files, manage the monthly marketing newsletter, and assist with managing specific programs for business clients.
Peer Mentor Residential Life and Explorations, ROLLINS COLLEGE
MARCH 2020 – DECEMBER 2020
Mentored first-year students by leading programs that familiarize them to the college community and co-facilitated classroom discussions.
Received leadership and resource training to aid in different situations regarding first-year students.
Assistant Policy Manager Kollman Group Insurance Company, LINWOOD, NJ
JUNE 2020 – AUGUST 2020
Create and modify procedures and documents related to policies. Assist in claims management. Identify and analyze risks associated with policies.
Sales Associate Kids First Swim School, WILLIAMSTOWN, NJ
FEBRUARY 2018 – AUGUST 2019
Performed customer service responsibilities, marketed services to potential customers, managed files, trained other staff.
Lifeguard Hospitality Creek Campground, WILLIAMSTOWN, NJ
SUMMER 2016 – SUMMER 2017
Monitor water conditions and guest behavior, enforcing safety rules and paying close attention to swimmer activities. (Seasonal position). CPR, AED, Open Water Certification
SKILLS
Communication
oRegular coordination with all peer assistants
oStaff trainer
oCollaboration with team members
Leadership
oManage work-related projects
oPeer Mentor Student Leader
Role model to other students
Crisis Management
Uphold college policies
Technology
oCertified in Microsoft Office
oManage monthly newsletters on iContact.com
oProficient in Excel and PowerPoint
ACTIVITIES/CAMPUS INVOLVEMENT
Alpha Omicron Pi International Fraternity/Sorority
January 2020 – Present
Serve on the Philanthropy committee to assist in organizing fundraising events.
Note-Taker
Assist students in classes by providing note-taking services (Student employee).
Rollins College Women’s Rowing Team
January 2020 – Present
Student-athlete
Business Student Leadership Council
December 2020 – Present
Organize events/programs for the Undergraduate business program at Rollins College
Sigma Delta Pi
February – Present
Spanish Honors Society at Rollins College
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