Desktop Support Customer Service
Resume:
Scott L. Schuman
Des Moines, WA 98198
adlh7s@r.postjobfree.com
EDUCATION
Computer Networking Certificate
Renton Technical College, Renton, WA
Graduated 2005 GPA: 3.62
High School Diploma
Kentwood, Kent, WA
Graduated 2001
SKILLS - SOFT AND TECHNICAL
•Customer Service
•Quick learner, Reliable & Punctual
•Familiarity with various office equipment
•VOIP Phones
•Build & Repair PC's
•Proficient with Windows XP, 7 and 10
•Upgrade/install hardware and software
•Troubleshooting various computer issues
•Active Directory
•TCPIP/DHCP/DNS
•Routers/Switches
•Cat-5 wiring knowledge
•Data backups
WORK EXPERIENCE
IT Field Technician April 2007 – Current
Boeing/RMS Computer Corp, Seattle, WA
Primary Responsibilities:
Respond to service requests for Boeing users regarding data and software migration from outdated computer to new device. Troubleshoot and resolve any network, display or phone issues. Install new hardware such as hard drives, memory and video cards. Load computers with the latest and correct windows image. Move computing equipment for users when they relocate to a different department. Train new-hires as needed.
Desktop Support Technician Mar 2006 – Dec 2006
General Dynamic Land Systems / Computer Science Corporation, Fort Lewis, WA
Primary Responsibilities:
Provided end-users with any technical issues via deskside or over the phone support. Troubleshoot and resolve computer issues consisting of e-mail (Lotus Notes), network connectivity, Microsoft office, VPN and printers. Set up user accounts with correct server access in AD. Record and track assets into database. General IMACD tasks.
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