Yaqeen Mutasim Albaseer

EXPERIENCE

Beta Information Technology, Information Technology Intern

Dec 2020 –Jan2021

Week one: Research- comparing VMware ESXi & Microsoft Hyper-V Hypevisors, and create a Virtual Machine using VMware workstation.

Week two: private, public and hybrid clouds, and create AWS and Google clouds and then create the virtual machine.

Week three: Hyper-converged infrastructure, and fiber channels. Week four: Firewalls- fortigate firewall.

STEMA Training And Development Center, Teacher Assistant Dec 2019–Dec 2019

Supervised children at the library and assisted teachers with supervision and care of group of 15 child.

Supported student learning objectives through personalized and small group assistance.

Evaluated student progress through analysis of test scores and homework completion.

Alleviated learning gaps and effectively instructed students on electronics and Innovation technology practices through introduction of cutting edge educational tools and teaching aids.

Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

Federal Electricity and Water Authority (FEWA), Trainee as Electrical and Electronics Engineer

Oct 2019–Nov 2019

The departments: Connection department, Installation department, Maintenance department 11 KV and Power stations.

Collaborated with senior engineers on complex projects.

Introduction to the connection department and connection process.

Survey / Preparing NOCs / Inspection.

Meters works (Types of meters) / Violations.

The five types of transformers and the number of cables on each one

The four types of boxes (Feeder Pillar).

Understanding the meaning of the geographic information system

(GIS) and its benefit in the connecting electricity.

Understanding the meaning of the ring main unit (RMU), the types of the RMU and how it's work.

The load in the single phase and the three phase, the load in each type of the light system and the power system.

Noon, Customer Service Representative

Apr 2019–Jul 2019

Entered customer interaction details in zendesk and agentone to track requests, document problems and record solutions offered.

Assisted customers with special order requests, and arranging merchandise pick-up at other locations.

ADDRESS

UAE, Dubai

NATIONALITY

Sudanese

CONTACT

PHONE:

050*******

EMAIL:

adlh6g@r.postjobfree.com

SKILLS

Good knowledge of Microsoft office

(Word, PowerPoint) English, Arabic.

Good knowledge of printing in

computer.

Perfect knowledge use internet.

LANGUAGES

Arabic (mother Tongue) and English.

Responded to customer requests for products, services and company information.

Answered customer telephone calls promptly to avoid on-hold wait times.

Educated customers how to use company systems, complete forms and obtain desired services.

Dubai Police, Trainee as Electrical and Electronics Engineer Sep 2018–Nov 2018

Maintenance Department :

DEWA regulation for electrical installations.

Air Conditioning

Technical specifications

Transmission Line (transmission of electricity)

Engineering and Project Department:

The stages of the project in the engineering and project department

Single line diagram

Lightning system

Ingress protection and impact protection

A visit to the ongoing projects in the department

Infaraed optical beam smoke detector

Ishara Consultants, Assistant Manager

Apr 2016–July 2016

Calling the customers tell them about the Seminars, translate the email to Arabic and send it to them.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Exceeded accomplished business objectives by inspiring the customers.

Applied customer feedback to develop process improvements and support long-term business needs.

Sales Agent, IML group

Part time 2014-2016

Engage with customers in order to promote and sell them different kind of foods, personal care.

EDUCATION

AlGhurair University, Dubai

Oct 2014 – Dec 2018

Bachelor of Science in Electrical and Electronics Engineering 2018/2019 with GPA 3.33.

CERTIFICATIONS

Electrical design, Arabian Info-Tech 2020.

Electrical Engineering, Federal Electricity and Water Authority 2019.

Membership of society of engineers.

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