Manager Quality

PUNYA NARRA

*****.*****@*****.***

Irving, TX ***63 .469-***-****

A detail-oriented and efficient software engineering manager with 17 years in Software industry, with proven capabilities in engineering and to program cohesive teamwork. Also possesses a proven track record of successfully uniting people with various backgrounds and objectives to achieve common goals. I am well versed in all aspects of project and personnel management. Result-driven, high-energy professional with a talent for leading by example and inspiring optimal performance. Innovative and strategic in building teams focused on completing projects on time, within budget. Strong interpersonal and communication skills with a history of motivating and developing SDETs and leaders. SKILLS

SDLC Agile with SCRUM/Sprints, Iterative, Waterfall Test Planning Scoping, estimates, strategy plans, presentation, coordination Risk Management Identify risks and plan best case approach for risk mitigation Implementer/Mentor Guide on QA processes and techniques and automation tools and technologies

Test Case

Management

Managing test cases with/without requirements/design documents. Excellent knowledge of Zephyr, PractiTest, qTest. Instrumental is adoption across organization.

Test Types Manual: Functional, Regression, Integration, Smoke, System, UAT, Usability, Production verification/smoke test.

Automated: Regression, test data generation, performance, stress, load, security testing

Release

Management

Plan, develop, coordinate and lead software release activities with application and support teams

Excellent understanding of the CI/CD strategies and tools and guiding teams towards build pipelines

Languages Java, JavaScript, C#, Groovy, Python, SQL Testing Tools Selenium, TestComplete, QA Complete, Unified functional testing(UFT), JMeter, LoadRunner, JMeter, Gatling, Cypress, Postman, SoapUI BDD Frameworks Cucumber, Specflow

EXPERIENCE

NCR Corporation, Fort Worth, TX 2014 – Present

Senior Software Quality Engineering Manager

• Led the transformation of the organization from manual to automated testing ensuring successful delivery of the projects with continuous quality.

• Led multiple organizational transformations including Agile / DevOps migrations for QA and operations resulting in significant quality improvements and increased customer satisfaction.

• Increased the product quality by reducing the escaped defects by 50% with various initiatives like QA peer review, better collaboration to focus on key areas for targeted regression, increased automation.

• Transformed the team into BDD automation testing resulting in continuous automation coverage in each sprint rather than being an afterthought thus reducing the automation backlog.

• Cross-functional team testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature test integration strategies

• Provided leadership in testing techniques, QA innovation and industry standards to deliver a best in breed QA automation solution

• Managed the test environment and coordinates the arrangement of the necessary hardware and software to perform functional and performance testing improving the overall performance and scalability of the product.

• Participates in resource planning on both a project level and on a departmental level to ensure all the projects have the right resources for the deliverable

• Communicated the changes to the schedule or plan that will affect the overall budget to upper management.

• Oversaw the deployment of various releases to preproduction and production environments while ensuring the release criteria for each of those.

• Created a process of support escalation resulting in better turn around for customer support cases which in turn increased the product score.

• Ensured product quality by monitoring test effort and test effectiveness across various platforms mobile, web, thick clients and webservices.

• Provided metrics, quality KPI and maturity levels on project status to upper management by creating a project dashboard and automated the collection of these numbers.

• Provided guidance to the QA team leadership on project quality goals and testing strategy, so that the testing effort is in sync with overall organizational quality guidelines.

• Worked with various customers in understanding the requirements and establishing the automation strategies through customer collaboration resulting in thorough performance objectives and coverage.

• Provide leadership for test Automation across various platforms and technologies by established processes and tools to improve efficiency and reduced QA cycle time by 40% across product releases.

• Created multiple automation pipelines to enable the continuous integration and delivery through Jenkins reducing the release timelines.

• Standardized the environments by leveraging the cloud (Azure) environments to ease the use of creation and able to parallelize the tests to reduce time to release.

• Led the transformation of the onshore manual QA to move toward automation and understanding the technical concepts of webservices resulting in the ability to take more feature testing and faster releases because of reduced dependency on few key resources. NCR Corporation, Fort Worth, TX 2011 – 2014

Software Quality Engineering Manager

• Manage team of QA engineers in all activities of test plan planning, execution reporting and defect tracking.

• Transitioned team from a manual testing group to an automated testing group, successfully moving 70% of all regression tests to automated platform.

• Helped in creation of various automation frameworks using UFT, SoapUI, Gatling, Testcomplete, Gauge and Sikuli.

• Reduced the release delivery times by 30% by increasing the automation

• Implemented quality processes for CI/CD using Jenkins

• Hired, trained, mentored, and promoted quality professionals throughout the organization

• Communicate test strategy and testing status to executive management team.

• Define and drive the adoption of Test Automation processes and practices

• Managed various hardware infrastructure to provide the testing environment for various members in the product teams.

• Created process for the support escalations and contributed to overall product improvements and increased customer satisfaction.

• Participated in every stage of feature development from design and brainstorming through feature implementation & testing

• Created automation frameworks for restful web services, structured query language, relational and non-relational databases

• Collaborate closely with development teams to deliver software releases with an ever-increasing level of quality

• Ensure 100% test coverage across modules/platforms, Review existing test cases & test plans.

• Coached the team technically to ensure over all technical expertise of team enhances

• Worked with business and development teams to understand our ad products and how they are executed

• Worked with the customers to improve the overall product quality by frequent demos and also guiding them on the best usage of the product.

Radiant Systems 2006-2011

Senior software quality Engineer

• Involved in automation testing with C# to check the SQL database integrity when imported from DBF files.

• Managed production, preproduction and QA environments across various on-prem Data Centers internationally.

• Deployed various versions of software and established the deployment process for the products for the initial releases.

• Managed customer accounts for both the creation and upgrade of the customer databases in various datacenters.

• Created automation frameworks in UFT to have better coverage in regression and to shorten release cycle.

• Wrote unit tests, fitnesse framework in C#

• Created the smoke test in Test Complete by creating various methods and framework to be used for further automation.

• Involved in deployment of the project at various machines for customers to use.

• Involved in functional and regression testing.

• Involved in the preparation of Test Design and test cases for various cycles of testing.

• Involved in the execution of test cases.

• Used in house build tool for bug tracking (RFC Tracker) and Visual Source Safe for configuration management

• Involved in the lab setup for the testing purpose.

• Participated in product design meetings and was one of the key members in designing some of the concepts along with developers and Project management analysts. Invensys Development Centre India Pvt. Ltd. 2003 – 2005 Software Quality Assurance Engineer II

• Involved in the manual and automated testing of various releases.

• Involved in the automation of various modules using SILK.

• Involved in regression testing, smoke test and sanity testing.

• Involved in the preparation of Test Design and test cases for various cycles of testing.

• Set up the automation standards for writing the library files and test cases.

• Involved in the execution of test cases.

• Used ClearQuest for bug tracking.

• Involved in the lab setup for the testing purpose. ADDITIONAL

• Mentor with Pure Youth organization.

• Coach for First Tech Challenge team (Team No: 14626)

• Volunteer with Texas PTA

• Organizer for the fund raiser at Radiant systems (Sprint for Cancer)

• Member of the WIN (Women in NCR)

• Work Eligibility: Eligible to work in the United States with no restrictions. EDUCATION

THE UNIVERSITY OF TEXAS AT DALLAS, Richardson, Texas May 2002 Master of Science in Computer Science

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