Customer Service Representative
Resume:
JOSEPH YOUNG, JR.
Milwaukee, WI 53233
adlgpt@r.postjobfree.com
OBJECTIVE I seek a full time administrative position in an environment that offers a professional challenge, where I can help advance company efficiency and productivity .
EXPERIENCE
August 2020 – Present
Music Publisher, Saved By Grace Music Publishing, Milwaukee, WI
Edit, produce, record and critic new recordings for shopping out to Major distributors, Independent labels, and Record companies. Finalize recorded material into a Master Tape or Digital Recording, Assist clients with contract deals, artist deals, songwriting deals, and publishing deals. Communicate daily with Major and Independent Record Labels, Publishers and Performance Organizations, Set up meetings and prepare travel orders. Search for new artist daily, search all sources for connection to
get music published and distributed.
April 2018 – August 2020
Ministry Assistance, Fox Lake Correctional Institution, Fox Lake, WI
Assisted Chaplain with Church Services and Training Inmates on how to study Word of God.
May 2013 – May 2014
Scanning Clerk, Staffing Partners, Milwaukee, WI
Assisted supervisors and peers in getting out products after scanning for shipment and receiving.
Talked with supervisors and peers on a daily basis, organized and arranged work in order for shipping.
May 2010 – April 2013
Ministry Assistance, Racine Correctional Institution, Racine, WI
Assisted Chaplain with Church Services, Baptism and Worship Service. Communicated daily with Inmates and Chaplain.
April 2007 – May 2008
Collections, Wells Fargo, Milwaukee, WI
Assisted customers with loan payment plan assistance, with deed in lieu, with short sale of property,
and with reversal of foreclosure status after collecting payments. Worked with supervisors and peers
on a daily basis to bring resolution to customer problems. Received national recognition as Team Member of the Month.
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May 2002 – June 2004
Quality Assurance Specialist, St. Louis, MO
Checked production line, ensuring good quality of product before sending out products to
customers. Set up production line as a line leader and ensured all work completed on time.
January 2001 – January 2002
Customer Service Representative, Pro Airline, Detroit, MI
Assisted customers with boarding passes on a ticketless airline and worked jet way to ensure
al1 customers boarded and de-boarded plane safely. Typed customer destination travel
orders. Generated monthly financial reports. Trained newly hired employees.
June 1998 – December 2000
Front End Back End Closing, M.G.I.C., Milwaukee, WI
Completed front end and back end closing of loans. Performed daily data entry. Worked with customers to close accounts.
December 1982 – August 1995
Secretary of International Logistics, U.S. Army, (Federal Center), St. Louis, MO
Worked 13 years as a civilian employee for the U.S. Army as a typing clerk, issuer of passport
and visa documents for travel outside of country. Handled classified, secret, and top secret
documents, helped to initiate new MARK system, completed time and attendance cards,
compiled and inputted memorandums into official computer system, set meetings and
conference calls, worked with generals, colonels, captains, directors and other higher echelons. Provided administrative support for the sale of military aircrafts in the total of $300 million.
EDUCATION
Wayne County Community College, Detroit, MI September 2016 – March 2017
Coursework in Business Administration
Wayne County Community College, Detroit, MI May 2004 – May 2005
Entrepreneur - Certificate
Forest Park Community College, St. Louis, MO August 1981 – May 1982
Communications, Advance Typing
Soldan High School, St. Louis, Mo September 1978 – May 1981
Diploma
SKILLS
Music Publishing, Web Designer, Customer Services, Collections, Computer Programs, Corporate
REFERENCES
Upon Request
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