Shailendra Porwal

Contact No: +91-989*******

Email ID: adlglv@r.postjobfree.com

Current designation: O365 Manager Technical Solution Consultant – PMP Certified Microsoft Certified - O365: Messaging Expert, Azure Solutions Architect Expert @ Andritz Hydro PVT LTD.

Synopsis / Key Result Areas

10+ Years of experience in Information and Communication Technology – ITC (Project Management, Presales, Office 365 Management, Microsoft Azure, ADFS, Azure Active Directory, Active Directory, Windows Server Administration, Microsoft Exchange, PKI, Data Center Operations, Unified Communication (Skype for Business), Microsoft Teams, M365 One Drive, M365 SharePoint, M365 Exchange Online, Windows Server Update Services, PowerShell and Mobility Tools – Intune, Mobile Iron etc.) IT Infrastructure Management and Team Management. I have worked as an O365 Architect and Senior IT Infrastructure Consultant for managing complex IT infrastructure and IT Team. I have consistently achieved expectations of Management

Individual contributor with project level strategic responsibilities and deep technical expertise in the above-mentioned Infrastructure technologies. Involved tactically in projects to execute in area of specialization encompassing installation, configuration, troubleshooting, cutover support, and knowledge transfer.

Excellent Communication and Client Handling, O365 Support/Vendor Handling, Team Handling Strong Analytical and Reasoning Skills

Strong work ethics, Self-Motivated, passionate to learn and growth Oriented

Excellent Customer/Client Interaction and zeal to provide best support for higher customer satisfaction

Technical Skills

Key Skills : Project Management, Windows Server Administration, Active Directory, ADFS, Microsoft Azure, Microsoft Exchange, PKI, Data Center Operations, Office 365, Identity and Access Management, Unified communication(Skype for Business), Windows Server Update Services, Linux Servers, PowerShell Scripting and Mobility Tools)

Project Management : Handled Many IT Infrastructure Projects.

Active Directory : Windows server 2016, 2012 R2, 2012, 2008 R2, 2008, 2003, Cross Forest Migration

ADFS : ADFS 4.0, ADFS 3.0, ADFS 2.0

Microsoft Exchange : Exchange 2016, Exchange 2010, Exchange 2007

Unified Communication : Skype for Business 2015

Windows Server : Windows server 2016, 2012 R2, 2012, 2008 R2, 2008, 2003

WSUS : WSUS 3.0, WSUS 4.0, WSUS 5.0

Data Center Operations : Offline and Online PPM activity

PKI : Windows server 2016, 2012 R2

O365 : Exchange Online, Microsoft Teams, SharePoint, OneDrive, Yammer etc. Hybrid Environment Setup, Migration in Hybrid Environment, Administration, delegation issues in cross forest environment etc.

Microsoft Azure : AAD, Implementation of Azure Sync Server, Conditional Access, Application Protection Policy, Windows Hello for business etc.

Mobility Tools : Microsoft Intune, Mobile Iron, Good for Work, Good for Enterprise etc.

PowerShell : Designing, writing, and maintaining PowerShell automation scripts

Organizational Experience

Andritz Hydro (Jan 2017 - Till Now)

AT Kearney (May 2016 - Jan 2017)

Wipro Ltd (Dec 2012 – April 2016)

Tata Business Support Services (Sep 2011 – Dec 2012)

Hi Tech PC World (Sep 2010 – Aug 2011)

Work Experience

Andritz Hydro

Tools & Technologies – Windows Server Administration, Active Directory, ADFS, Microsoft Azure, Microsoft Exchange, PKI, Data Center Operations, O365, Unified communication(Skype for Business), Windows Server Update Services and Mobility Tools, Microsoft Intune.

Role & Responsibilities – IT Infrastructure Consultant

Architect experience in Office 365 setup – Exchange Online, MS Teams, SharePoint, OneDrive etc.

Working with Vendor to drive the design and delivery of identity solutions, understanding the complexities of the solution in relation to environment.

Managing escalations for any of the Office 365 components - Exchange online, SharePoint online, Teams, and OneDrive for Business.

Strong experience in the following

Exchange Online

Azure Information protection and RMS

Strong experience in Active Directory

Strong knowledge and expertise with designing, implementing, and supporting the following technologies-

Extensive knowledge on architecting and engineering Office365

Exchange 2007/2010/2013/2016

Exchange Online / Hybrid

Exchange Online Protection

O365 SharePoint, MS Teams, OneDrive, Yammer etc.

Mobile Device (Intune, Mobile Iron, Good for Work, Good for Enterprise)

Office 365 Tenant Management

eDiscovery \ Compliance Management

AAD Connect

Azure and Azure Identity Management (Reporting \ Azure AD \ Azure AD RMS)

Federation Services (ADFS \ Ping)

Clients (Outlook, Outlook for Mac, IMAP, POP3, Mobile Devices)

Thorough working knowledge and ability to troubleshoot all issues with DKIM, DMARC, SPF & DNS.

Migrations from old Exchange to Exchange 2016 and Office365

Environmental changes consolidation, platform upgrades, and divestitures of Exchange and Active Directory platforms.

Experience in troubleshooting licensing and pricing issues

Experience in troubleshooting AD sync issues

Hands on experience in implementing Azure Active directory Sync with on premise active directory

Experience in defining and configuring anti-spam settings, Remote wiping, Archiving, and SSO

Automating tasks using PowerShell scripting

Hands on experience in administration of Skype for business/Lync, one drive and SharePoint online

Experience in design of a large enterprise-level solution upon technical, application and business requirements involving

Capacity planning, disaster recovery, performance tuning and testing, logical and physical architecture design.

Consulting to support hybrid platform solutions and platform rationalization for customers

Readiness to travel and work as per role demands.

Working knowledge in a stringent IT information security environment.

Providing L3 Support on Active Directory & Windows 2003/2008/2012/2016 Servers.

Providing support to team on various projects.

Monitoring server health & other issues by using monitoring tools – ICINGA and provide resolution related those issues.

Working as Project Manager in regard to projects for Active Directory, ADFS, Microsoft Azure, Microsoft Exchange, PKI, Data Center Operations, O365, Unified Communication (Skype for Business), Windows Server Update Services, O365 Migration.

Managing Windows Server update services. Migration from WSUS 3.2 to WSUS 4.0 and implemented automation in WSUS 4.0 as per client requirement.

Proven understanding of Active Directory topology - Sites, Replication Links, Subnets, Trusts

Critical thinking and analysis skills: The ability to methodically identify causes of problems, understand impact of a problem, plan and implement resolution of the problem, document findings

Log Analysis: User is experienced using Windows Event Logs, Splunk, Syslogs, Application Logs, etc.

AT Kearney

Tools & Technologies – Windows Server Administration, Active Directory, ADFS, Microsoft Azure, Microsoft Exchange, O365, Unified communication (Skype for Business), Windows Server Update Services and Mobility Tools

Role & Responsibilities – Global System Administrator

Providing L1/L2 Support on Active Directory & Windows 2003, Windows 2008, Windows 2012 Servers and Linux Servers.

Handling all kind of L2 level of requests on exchange 2007/2010/2013.

Administration of Active Directory, Windows 2003/2008/2012 server, worldwide environment Infrastructure Management Support

Implementing & Administering Microsoft based product windows 2003/2008/2012 Servers, AD, DNS, DHCP, TRUST, Site & Replication, Print server, GPO.

Monitoring server health & other issues by using monitoring tools – SITESCOPE & ICINGA and provide resolution related those issues.

Other job responsibility include day to day telephonic support to site and field engineers about troubleshooting System and LAN, WAN, windows ADS, Group Policy.

Working on backup related task using tools – AVAMAR & NETWORKER

Working on Call Manager, Voice Manager and Cisco Jabber Technology.

Working on Mobility tool – Good for Enterprise, Good For Work, Mobile Iron.

Working on migration of users from on premises to online.

Working as O365 administrator too to provide support users which are facing issues like Mailbox delegation, Calendar Access, Contact access, Delegation access etc. and other issues after migration.

Wipro Ltd

Tools & Technologies – Windows Server Administration, Active Directory, Microsoft Exchange, Data Center Operations, O365 and Mobility tools.

Role & Responsibilities – Server Administrator

Handling all kind of L2 level of requests on exchange 2007/2010 and Performing offline database defragmentation of exchange stores.

Implementing & Administering Microsoft based product windows 2003/2008/2012 Servers, Linux Servers, AD, DNS, DHCP, TRUST, Site & Replication, Print server, GPO.

Managing the remedy ticketing system and Queue management (HPSM and Cadre)

Good Experience in Datacenter Consulting.

Sound Exposure to Deploy a Server and Decommission a Server in Data Center with all Network related Task.

Sound Exposure in managing Data Center with Online and Offline PPM activity.

Reviewing and monitoring the performance of servers, applications, run and reviewing the software compliance reports.

Communicating recommendations to clients to improve existing security measures in both written and oral form.

Tata Business Support Services

Tools & Technologies – Service Alarm Monitoring, Network Monitoring System, Switches and Router Access

Role & Responsibilities – Technical Support Engineer

Service Alarm Monitoring, Network monitoring system, switches, Router Access and Alarm Management for the assigned Network Services

Ticket Management, Work Order Handling.

Regular follow up on the events with relevant departments working on it

Work towards SLA & Balanced Scorecard parameters assigned by the Shift Manager

To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization

Hi Tech PC World

Role & Responsibilities – Desktop Support Engineer. Providing computer support services both for software and hardware for an organization’s employees

Academics and Training

B.Tech in Computer Science (2010): Maharishi Dayanand University.

Certificates

Project Management Professionals (PMP)

Microsoft 365 certified: Messaging Administrator Associate

Microsoft 365 certified: Azure Solution Architect Expert

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