End User Computer Technician

CHRISTINA LEVY

Houston, TX • 713-***-**** • ***************@*****.***

END-USER COMPUTER TECHNICIAN

Emergent IT professional possessing a strong foundational knowledge in troubleshooting and resolving complex, end-user computer and networking issues. Currently completing CompTIA, A+ certification with demonstrated success working with IT teams to disassemble and test and repair server/computer components and IT hardware for resell. Over 10 years of experience spearheading shipping, receiving and warehousing operations at military bases and multi-department college campuses, including managing technology assets. Reputed for strong project management skillset, including training and supervising teams of 80+ personnel, interfacing with diverse clients/vendors and effectively balancing competing priorities to achieve critical deadlines and service level agreements. Active Secret Security Clearance (SF-86).

KEY STRENGHTS:

Technical Assistance End-User Support Operational Leadership Troubleshooting/Diagnostics IT Asset Management

Project Management Team Training/Development Reporting & Documentation Strategic Planning/Execution

Process Improvement Root-Cause Analysis Business Requirements Policy/Procedure Compliance

EDUCATION & CREDENTIALS

HOUSTON COMMUNITY COLLEGE

CompTIA A+ (Pending 5/2021) Core Competencies: Common Operating System. CPU Core Components, Types of RAM, Firmware, Motherboards Operations, Installing and Maintaining Power Supply, How Hard Drives Operations, Partitions and Formatting, Support for Common Ports and Peripherals, Building PCs, Registry and Boot Process, Authorization Through NTFS, OS Maintenance and Optimization, Command-Line Interface

PROFESSIONAL EXPERIENCE

CAA – PAE INC, Baghdad, Iraq 2019 – Present

Custodian

Work closely with the Custodial Lead and Supervisor to oversee maintenance for secure military offices and facilities. Perform clerical duties, including drafting quality workmanship verification, cleaning accountability and safety reports to track all completed projects, log emergent issues and ensure quality standards are met.

Create purchase orders to procure equipment and supplies, as well as escort vendors and other un-cleared personnel into classified areas to monitor activities.

Contribute to daily safety meetings, providing recommendations and insights to improve safety protocols and operational efficiency.

ITAD SECURE SERVICES, Houston, TX 2018 – 2019

Production Control Lead

Spearheaded production activities for the ecommerce business line at an IT equipment reseller, managing purchasing, material requirements planning, inventory control and warehouse operations. Provided critical direction for a 20+ employee warehouse team to process incoming servers, computers and other electronics, including photographing items, recording serial numbers and working with the IT department to test component functionality.

Developed, implemented and enforced high-impact SOPs, as well as productivity and quality standards.

Partnered with procurement, QA and engineering departments to vet and negotiate contracts with suppliers, vendors and freight forwarders, conducting periodic site-visits to manufacturers to evaluate production capabilities to meet business demand.

Supported key logistics, customer service and business decisions of management leadership, developing weekly/monthly supply chain reports and researching cost savings opportunities for domestic freight shipments and materials transport.

LONE STAR COMMUNITY COLLEGE, Houston, TX 2018

Supply Clerk

Coordinated purchasing and fulfillment activities for 15 school departments. Liaised with suppliers to schedule deliveries, receive and verify accurate material quantities/quality and ensure all service level agreements were met. Communicated with department leads to process special product orders, obtaining requirements and bill of materials for procurement.

Performed audits and cycle counts to track all electronics, equipment, furniture, books and supplies.

Maintained detailed records, including shipment receipts and purchase orders, as well as used campus blueprints/maps to document location and storage data for over 1.2K requisitions each month.

WILMA WAGNER PROPERTIES, Houston, TX 2011 – 2018

Property Clerk

Assisted the Property Manager with administrative functions, including data entry, records management and customer service. Reviewed paperwork and audit reports to analyze material, labor and overhead costs.

Evaluated cost controls, procedures, systems and forecasts to verify contracts/programs remained in compliance with government and corporate regulations, as well as achieved customer requirements.

Tracked and updated the maintenance schedule for all property listings to ensure housing safety and conditions aligned with regulatory codes and standards.

DYNCORP, Kandahar, Afghanistan 2010 – 2011

Material Control Supervisor, Acting Manager

Supervised over 80 cross-functional personnel, including third-country nationals (TCNs), expats and local foreign nationals to execute warehouse, shipping and receiving operations, supplying food to the US Army. Oversaw the unloading, packing, inspection and storage of food for the site, including monitoring Reefer cold-storage temperatures to ensure containers remained at -10 degrees according to sustainability and safety requirements.

Also presided over maintenance work orders for support organizational units and contracting companies issued in the Standard Army Retail Supply System (SARSS).

Managed manual/automated inventory control activities, performing cycle counts/audits and maintaining data into the Army Records Information System (ARIMS).

Worked closely with Army unit 92A to procure and dispatch vehicles and operator licenses for materials transport.

Drafted and implemented internal/external SOPs for the 557th Maintenance Direct Support.

Issued and tracked security badges for warehouse and administrative personnel to ensure secure access control throughout the base.

Additional experience: Inventory Coordinator-KBR (2008-2010).

Contact this candidate