Customer Service Assistant
Resume:
SYDNEE BELL
SRO
PARK FOREST IL, *****
******.****@*****.***
OBJECTIVE To provide superior customer service while maintaining above average standards of work
ethics among my peers as well as my management staff. To bring and utilize knowledge of
skills that I have acquired within my work history.
SKILLS & ABILITIES Persistent, yet patient, and sensitive to customers’ needs and
apprehensions.
Effectively able to overcome objections to sales in a calming and
convincing manner.
Able to demonstrate working ability of Microsoft Office programs
Strong written and verbal communication skills.
Skilled at learning new concepts quickly and efficiently while under
pressure.
EXPERIENCE THE BLACKSTONE AUTOGRAPH COLLECTION/SAGE HOSPITALITY
FRONT DESK AMBASSADOR
October 2018- Present
Greeted guests and responded to guest inquiries, requests, and issues in a
timely, personable, and efficient manner to resolve guest concerns.
Provided information about hotel, restaurant, nearby attractions, available
rooms, rates, and amenities.
Reviewed items of note to determine what needed to be communicated to
staff of subsequent shifts.
HAMPTON INN/HOMEWOOD SUITES, CHICAGO IL
FRONT DESK AGENT
May 2017 - October 2018
Provided excellent customer service
Completed all shift paperwork and daily logs
Checked guest and VIPs into hotel and with various accommodations
Booked guest reservations for arrivals and departures
EDUCATION GEORGE H CORLISS 2005 — 2009 DIPLOMA
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