IT Technician
Resume:
CV. Kayalethu Makubalo
PERSONAL DETAILS
Name: Kayalethu Makubalo
Nationality South African
Date of Birth: 11 September 1993
Race & Gender: Black Male
Marital status: Married
Email: ******.*@*****.***
Contact: 083-***-**** / 063-***-****
Languages: IsiXhosa, English and Zulu
Drivers Licence: Code B
Address: 99 Shalom Street, Chris Hani, Mthatha, 5100
EDUCATION & QUALIFICATIONS
National Certificate Vocational L4 (NCV): Information Technology & Computer Science
Esayidi FET College (2013)
Subjects:
Computer Programming (Visual Basic, HTML) I,II,
Systems Analysis and Design
Data Communication and Networking (N+)
Commercial Programming I,II,III
Project Management
Information Systems
Computer Hardware and Software
Systems Development
Electronics
Entrepreneurship
Boston City Campus & Business College
A+ CompTIA Certification
Currently Distance Learning: Doing Cisco Certified Network Associate Routing & Switching (CCNA)
Microsoft Imagine Academy
Microsoft Digital Literacy
DELL Certifications (2016)
DCSE 1000 Client Foundations (Cert ID: 3194)
DCSE 1000 Client Q1 Assessment 2016 (Cert ID: 3210)
DCSE Alienware Alpha (Coral) (DCSE ID: 3189)
DCSE Alienware 17 R1 Certification (Cert ID: 3121)
DCSE Alienware 14 R1 Certification (Cert ID: 3120)
DCSE Foundation 2013 Alienware (Cert ID: 3115)
DCSE Alienware 18 R1 Certification (Cert ID: 3123)
DCSE Alienware Area 51 - Centauri (Cert ID: 3186)
DCSE 1000 Client Q3 Assessment (CertID: 3203)
DCSE 1000 Client Q4 Assessment (Cert ID: 3209)
PROFESSIONAL EXPERIENCE
Period
Position
Company
Responsibilities
27 January 2020 - 06 January 2021
Installation and Support Technician
GAAP POINT OF SALE (PTY) LTD
Assist/perform cable terminations, hardware/software setup,
physical installation of equipment,
user training and go-live coverage for All of GAAP point of sale systems in the restaurant/retail environment
Assist with collection/delivery of equipment from / to All GAAP POS suppliers and customers - Any other tasks as allocated by management
Installation of software programs used by GAAP
Resolving calls remotely “remote desktop”
Configure ADSL Routers in both router and bridge mode
Configure Wireless Access Points
Troubleshooting of physical network failures
Troubleshooting of Server failures and escalation to server team as required
Configure iBurst connectivity for servers without assistance
Installation and setup of workstations
Joining workstations to Active Directory managed domains
Installation of Servers into cabinets
Administering of server and mapping of network Drives
Maintenance of software and hardware related services.
Upgrading of PC’s and Software Licensing
Upgrades of Windows Operating systems, windows Xp, 7, 8, 8.1, 10
Fixing Faulty Printers and installing network printers
Network Cabling Fixing faulty network points and creating network cables
03 October 2016 – 30 December 2019
Position
IT Field Technician
Company
BYTES MANAGED SOLUTION (ALTRON TMT GROUP)
Responsibilities:
Troubleshooting and maintaining of Point of Sales (POS) machines
Break fix of all DELL laptops and PC’s
Maintenance of software and hardware related services.
Upgrading of PC’s.
Upgrades of Windows Operating systems, windows Vista, 7, 8, 8.1
Fixing Faulty Printers and installing network printers
Network Cabling Fixing faulty network points and creating network cables
Travelling to different sites, attending calls within their SLA
Installing and configuring of UPS onsite
Troubleshooting of telephone lines on chromebox
Installation and setting up of PABX
Installation of software programs used by Caltex
Resolving calls remotely “remote desktop”
Configure ADSL Routers in both router and bridge mode
Configure Wireless Access Points
Troubleshooting of physical network failures
Troubleshooting of Server failures and escalation to server team as required
Configure iBurst connectivity for servers without assistance
Installation and setup of workstations
Joining workstations to Active Directory managed domains
Installation of Servers into cabinets
Installation of network devices
Setup scripts for mapping network drives
Installation of both USB and network Printers
Troubleshooting of both USB and network Printers
Administering rights and permissions for shared printers
Administering rights and permissions for network shares
Administering rights and permissions for exchange mailboxes
Setting up VPN Connections on workstations
Moving of servers between physical locations
Disassembling and clean ups of server cabinets
PC Support maintenance tasks
Period
06 July 2015 – 29 February 2016
Position
IT Technician/Training Advisor
Company
Boston City Campus and Business College
Responsibilities:
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
Setting up new user’ accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs
Talking staff or clients through a series of actions, either face to face or over the telephone, to help set up systems and diagnosing and solving hardware or software faults
Monitoring and maintain computer systems and networks
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritising and managing many open cases at one time
Testing and evaluating new technology
Capturing the monthly salary and wage information
Invoicing student payments
Enquiring student accounts on a system (ICAS)
Making registration of students on ICAS
Receiving input data from head office Human Resources
Photocopying and filing student documentation
Lecturing students in their chosen course streams
Attending to IT related issues
Assisting in resolution of queries
Period
05 October 2014 – 03 July 2015
Position
IT Technician Intern
Company
King Sabata Dalindyebo Municipality
Responsibilities:
Resolving calls remotely “remote desktop”
Installation of all application programs used by the Municipality.
Configuring and Mapping Payday and Promun programs from the sever
Configuring outlook (MS Exchange) email address on the desktop
Joining computers to the domain
Resetting Unlocking passwords on the sever using active directory
Preventative maintenance of all ICT equipment.
Helping users on Outlook, Office 2007, 2010, 2013 and other programs.
Reporting to ICT Manager Monthly
Administering of server and mapping of network Drives
Maintenance of software and hardware related services.
Upgrading of PC’s.
Upgrades of Windows Operating systems, windows Vista, 7, 8, 8.1
Fixing Faulty Printers and installing network printers
Network Cabling Fixing faulty network points and creating network cables
COMPUTER LITERACY
-Microsoft Word
-Ms Power Point
-Ms Excel
-Ms Access
-Ms Outlook and Internet
-Microsoft Visual Basic
-HTML
PROFILE SUMMARY
Overview:
My Academic background coupled with my work experience has given me a number of skills that I can use effectively in any institution that will choose to employ me.
Technical and Personal Skills:
Logical Thinker
Ability to collaborate with other technicians and team leaders
Strong customer Oriented
Good communication skills (verbal and written).
Self-Driven and committed to work toward goal achievement.
Client Service
Time Management – Prioritized tasks to meet deadlines.
Good documentation skills
Analytical with a strong attention to detail and accuracy
Ability to perform under pressure and meet deadlines
Ability to work independently
Ability to train people
Problem solving skills and Team player
Strong Analytical ability
REFERENCES
Company
Bytes Managed Solution
Contact person
Brady Naicker
Position
ICT Manager
Phone Number
E-mail Address
*****.*******@*****.**.**
Company
Boston City Campus & Business College
Contact person
Ranbir Singh
Position
Branch Manager
Phone Number
E-mail Address
******@******.**.**
Company
King Sabata Dalindyebo Municipality
Contact person
Phumelele Ndabangaye
Position
Acting ICT Manager / Network Administrator
Phone Number
E-mail Address
*******@***.***.**
Contact this candidate