Customer Service Training

Tatiana "Elizabeth" Lopez

© stanaisiope:sgmaiicom

@ 208-***-****

© 5105 searros ce Cenerevite va, 20120

ADDITIONAL SKILLS

Fluent in Spanish

Customer service

Organized

Multi-tasking

Problem-solving

CERTIFICATIONS

Serv Safe Certified

EXPERIENCE

TRAINING DIRECTOR

Chick-fil-A, Fairfax, VA /Jul 2018 - Present

+ Analyze training needs to create new training programs

from scratch.

+ Plan, develop and provide training for ne hires, certified

trainers, team leaders, leaders in training, as well as

directors.

* Conduct interviews, orientation sessions and arrange on-

the-job training for new hires.

* Confer with management to identify training needs based

on projected production processes, changes, and other

factors.

+ Train leadership team in techniques and skills for training

and dealing with employees.

* Develop and organize training manuals, multimedia visual

aids, and other educational materials.

SCHEDULER

Chick-fil-A, Fairfax, VA / Mar 2020 - Dec 2020

+ Post weekly schedules for 100+ employees while

accommodating to the restaurant's and employee's needs.

* Consistently brought Productivity up and trained the rest

of the leadership team the importance of it.

* Verify attendance, approve shifts and time off

* Compile statistical reports, statements, and summaries

related to productivity and labor and shared it with the

team.

* Complete time sheets showing employees’ arrival and

departure times.

* Conduct verifications of employment.

TEAM LEADER

Chick-fil-A, Fairfax, VA /Jan 2016 - Feb 2018

* Coordinate positions on a game plan to ensure the shifts

are ran smoothly while allowing time for breaks and for

employee's to leave at schedules times or earlier due to

slow business.

© Execute proper security, cash handling, and control

procedures and hold cashiers accountable to policies and

procedures.

© Investigate and resolve complaints regarding food quality,

service, or accommodations.

+ Leader on duty during different times of the day.

* Maintain a positive working relationship and treat all

employees with respect while providing direction and

feedback.

Contact this candidate