Technical Support Software

NICHOLAS BORISS

New Brunswick, New Jersey · 609-***-****

********@*****.***

Seeking a position wherein my education and experience will add value to operations. I am an Information Technology professional, with a proven track record seeking career growth, aspiring for a vocation that will best suit my personal and professional strengths. 1. EXPERIENCE

APRIL-JUNE 2020

FULL STACK SOFTWARE APPRENTICE, WOZ-U

● Apprentice in Woz-U's Full Stack Web development program.

● Programming in Java, Javascript, SQL, and HTML

● Use of Angular & React for web app development

● Deployment of web apps

● Database management

● Programming theory & best practices

● Use of GitHub and other collaboration tools

● Project links:

● https://nickb-todos-app-for-woz.herokuapp.com/api/todos

● https://spring-todo-web-client-git-dev.borissnm.now.sh/

● https://github.com/orgs/woz-u-java-course/teams/team-2/repositories AUGUST 2016 – JANUARY 2020

MARKETING ASSOCIATE, BEACH CAMERA

● Designing, editing & updating product pages for online business

● Use of HTML, Photoshop & Corporate ticketing software

● Technical product writing & editing for product descriptions

● Communicating requirements with other departments as needed

● Compile reports at end of the day based on completed tasks APRIL 2014 – FEBRUARY 2015

TECHNICIAN, PERFECT SOLUTIONS/PROVECTUS, LLC

● Technician at an MSP/small residential IT company

● Break/fix and diagnostics on small business/residential computers, including hardware and software

● Cleaning viruses and staying on top of emerging viruses and security issues

● Troubleshoot and fix issues arising on small business networks

● Use remote desktop software to troubleshoot/fix issues remotely while offering phone support

● Reinstall and upgrade operating systems using manual methods as well as image deployment and PXE network booting/installing

● Diagnose and repair/replace faulty computer hardware or install/replace existing hardware

● Disassemble and reassemble PCs, Mac computers, and laptops

● Educating end users on software/hardware usage and best practices for using equipment or preventing malware infections

● Installing cable runs and jacks and running ethernet cables and use of cable testing equipment

● Setting up email accounts on Microsoft Exchange and other services AUGUST 2011 – MAY 2012

T1 IOS TECHNICAL SUPPORT, KELLY SERVICES/APPLE

● Take incoming calls from customers regarding Apple products; investigate issues; resolve or consult other groups/senior advisers as necessary

● Work-at-home program: Maintain equipment independently, report hours and absences using internet-based tools, and complete self-guided training materials as directed by supervisor

● Supporting Apple's iOS devices (iPhone, iPod touch, iPad) and related hardware/software such as iMac & Windows computers running Macintosh OSX or Windows XP or beyond 2. EDUCATION

ASSOCIATE OF SCIENCE (AS) COMPUTER PROGRAMMING, ATLANTIC CAPE COMMUNITY COLLEGE 3. EXPERTISE

Proficient in Java/C++/Python/HTML

programming languages

A+ and Networking+ Certified

Windows/Macintosh operating systems, including

installation and maintenance

Microsoft Office programs and Office 365

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