Customer Service

Jai Gitchuway

**** * ********** ***

Phoenix, Arizona 85029

Phone: 626-***-****

Email:*************@*****.***

Summary

• Enthusiastic, dynamic, and a motivated professional with a proven record of generating and building success

• managing projects from concept to completion

• designing successful hotel strategies, and coaching individuals to success.

• Skilled in demonstrating exceptional communication skills and making critical decisions during challenges.

• Adaptable and transformational leader with an ability to work independently, creating effective presentations and developing opportunities that further establish organizational goals. Experience

Customer service specialist

Wells Fargo, June 1st-current

My job is to answer calls and take care of the customer in a timely manner but also give exceptional service .

Operations Supervisor

The Boulders Resort and Spa, November 2019-March 2020 My job is to maintain the front desk and give exceptional service to the guests . Also do daily reports, help other departments in making sure the guests are happy . System learned: OnQ

Operations Supervisor

The Pacific Palms Resort, June 2017- November 2019 My job was to maintain the front desk/bell team as well as be MOD. Deal with guest complaints, File and run reports, Communicate with every department with detail and efficiency, Prepare for VIP guests and groups, inputting improvement and relaying it to department heads, Set up daily meetings and preparing for the day with my teams, Supervise/Manage Bell team, Front desk, night aught, security, and housekeeping,, Trained new employees and initiated new procedures

My job is to maintain both hotels as well as maintain all departments while working side by side with my General Manager.

Front Desk Supervisor/Bistro/Night Auditor

Camelback Courtyard/Residence Inn, April 2014-June 2017 My job was to maintain the front desk and all departments, as well as supervise and be MOD Throughout my years I mastered:

AR Invoices- sending and receiving invoices to contracted businesses and groups to collect payments Inventory (Pay/Order) - Bistro/Front desk/Housekeeping Scheduling and Payroll- All Departments

Learned 4 different systems- Fosse, Micros, OnQ, and Opera Helped our events department with ideas and setting up events Completed a tremendous amount of reports for my general manager Handled money, safe, and bank drop offs Room+ Hotel Inspections

Set up and Lead meetings for hotel staff

Audit- Consisting of QA Audits, yearly audits, night audit, general manager audits Dealt with guest complaints efficiently with no management assistants Mad and updated checklists, guest requests list, wake up calls, and additional outdated checklists Delegated new tasks and Marriott standards

Trained new employees and initiated new procedures, Leading by example at all times System Learned: Fosse, Micros, OnQ

Guest Representative

Baldwin Park Courtyard, August 2013- March 2014

My job was to maintain the front desk in a neat and organized environment for our guests. I greeted guests, answered calls, handled money, completed daily reports/requests, communicated with housekeeping/engineering/bistro, completed reservations, made keys, stocked/ordered for market, dealt with big groups, and checked in/checked out guests in a timely manner. It was important to make sure our guests were satisfied at all times.

System Learned: Fosse

Education

Mountain View High School (4.0 Top of my class)

Awards and Achievements

Team Player Award

Award for the most recognition from guests on yelp Perfect attendance award

Creating formats to help the entire company

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