adlg95@r.postjobfree.com

786-***-****

www.linkedin.com/in/rafael-pimentel-8a2202a

Skills

Opera 5.6, IHG Concerto, Medallia, Workday, Okta, Avendra, Yardi, TrustYou, Concur, EMC, G3

Account Management

Budget

Competitive

Hotel Conversion

Financial

General Manager

Inventory management

Loss Prevention

Marketing

Micros

Hotel Pre-opening (2)

Education And Training

1992

Bachelor:

Hotel Management and Tourism

Universidad Iberoamericana (UNIBE)

Certifications

ServSafe, Food Manager certified

CPR/first aid certified

Crowne Plaza New Manager (for new IHG GM)

Security Manager Human Resources Orientation

IHG “Revenue Academy”, Strategic Planning & Management

Rooms Management

Food and Beverage Management

Human Resource Management.

References

REFERENCES: Available upon request.

Languages

Fluent in English and Spanish, limited in Portuguese and Italian

Additional Information

ACCOMPLISHMENTS:

Gold Medal Award for new ideas and Innovations for Grupo Real Hotels (InterContinental at Doral Miami).

Manager of the Quarter (InterContinental Miami)

Manager of the Year (InterContinental Miami)

RAFAEL B PIMENTEL

Summary

Hospitality executive with a proven track record of driving financial growth and customer satisfaction. Consistently increased corporate recognition, locally and internationally, while spearheading Rooms Division, Engineering, Housekeeping, Laundry, Loss Prevention, IT, plus F&B at this hotel. High-energy, customer-oriented professional with 25 + years of accomplished experience. Quantifiable track record of past success. Ability to prioritize structure and complete tasks with the company's goals and objectives.

Experience

Sonesta Miami Airport - Dir. Rooms Division (Interim General Manager)

12/2020 - Current

Leader in all aspects for the conversion of management, from IHG to Sonesta.

Interim General Manager and leader of a great management team.

Embraced and ensured achievement of the property vision through well thought-out strategies and actions.

Overall financial oversight and support of the accounting function.

Actively supported the community to better serve our guests, and team members.

Working with Market Sales to establish property sales strategy, goals, and action plans.

Top 3 best occupancy hotel for the Sonesta full-service portfolio YTD 2021.

86% employee engagement, top 10 in the full-service portfolio.

Crowne Plaza Miami Airport, InterContinental Hotels Group - Interim General Manager-Director of Rooms Division

10/2002 - 12/2020

Managed all aspects of the hotel environment through a team of managers and service members.

Built and maintained relationships with key clients.

Created and solicited new business through innovative means.

Processed financial transactions, managed the business office, Parking, Housekeeping, IT, F&B, Engineering and Loss Prevention Departments.

Achieved 98% in RGI YTD in our Compset and 51 flow through YTD in 2020.

Together with our DOE, developed a 5-year CAPEX to present to our owners.

Sonesta Hotel & Suites Coconut Grove - Rooms Division Manager

03/2002 - 08/2002

Member of the pre-opening team for the Sonesta Hotel & Suites, an upscale Business and Condo Property.

Responsible for the management of all Rooms Division Operations and Condo Owner's relationship.

Grove Isle Club & Resorts, Noble House Corp - Director of Front Office/Revenue Manager

05/2001 - 02/2002

Director of Rooms & Revenue managed all Rooms Division departments to assure the highest quality of service, in accordance with Noble House standards: (Housekeeping, Valet parking, Front Desk, Bell person, PBX, Security, Reservations and Concierge).

Assured inter-departmental coordination of VIP and high-profile guests.

InterContinental at Doral Miami - Director of Front Office/Revenue Manager

02/2000 - 05/2001

Member of the Pre-opening Task Force for Inter-Continental at Doral Miami, an upscale business traveler property. Responsible for the management of all aspects of the Rooms Division.

Responsible for Room's Revenue utilizing the Star Reports. Worked closely with the Sales and Marketing Director by analyzing the market for the preparation of rates for the budget.

Hotel InterContinental Miami - Assistant Manager, Front Office & Reservations

11/1992 - 02/2000

(639 room hotel), Flagship for IHG north America.

Worked very close with Sales and Reservations Manager to optimize revenue for the hotel.

In charge of more than 35 staff members, coordinate larger group arrival, VIP, Presidents, Governor, and other high end officials.

Responsible for training of the Front Office and Reservations department.

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