Administrative Front Office

LATOYA WILLIAMS

OFFICE ADMINISTRATOR, CUSTOMER SERVICE

INTEGRITY, COMMITMENT, EXCELLENCE

951-***-**** • ****************@*****.***

Professional with over 15 years of experience in the Administrative Services Sector. Knowledgeable in various administrative functions, Microsoft, and computer applications. Strong writing and communication skills, with a high focus on detail and productivity. My greatest strength is problem solving and business awareness, which enables me to analyze a problem and effectively construct a streamlined solution. I am seeking a position with an organization that values my core skills and experience with longevity, growth and personal advancement.

PROFESSIONAL EXPERIENCE

ADMINISTRATOR

● Performed all front office clerical duties using Microsoft Word, Excel, PowerPoint, Outlook Access. Cleaned and organized the front office area. Greeted all incoming guests and clients. Called maintenance and vendors when needed.

● Scheduled and provided facility tours for potential clients and families. Insured new client’s insurance documents and new intake packets being complete, prepared for submission to necessary involved parties. Reviewed and submitted “Hardship Letters” . Reviewed and verified clients “Financial Flowsheets” including authenticity of source documents, e.g., bank statements, pay stubs, and clients monthly expenses as a basis for a determination factor.

● Collected monthly rent for Sober Living Tenants. Distributed 30 Days to Vacate Letters. Made maintenance/vendor calls for properties when needed.

● Conducted exit discharge meetings with each client upon exiting Ridgeview Ranch. Collected feedback/information pertaining to their stay, and provided initial admission and discharge agreements. Set up and provided review documentation for supervisor’s and clinical staff’s review.

● Verified Client Insurance Benefits – submitted and monitored daily applications and correspondence for client’s insurance benefits, I.O.P clients and monthly Insurance billing claims. Made insurance verification calls for each client prior to admitting.

● Collections – Used soft skills approach, managed collection activities on outstanding accounts receivables for “P2P” accounts (Paid to Patients account).

● Compiled and analyzed data to perform weekly inquiries and provided board members monthly updates on Insurance payment performance and prefixes by state to state using excel spreadsheet as a working data source.

● Worked in coordination with Operations Manager, employees and Clinical team to ensure highest standards for compliance

Maintains electronic filing systems. Records, files, and proficient at emails.

Assists in obtaining permits and licenses.

Maintains various job trackers (Excel)

Completes digital as-built drawings and works with Operations Staff.

Updates job tracking reports.

Prints drawings, documents, monitors, logs, and submits new bids

Provides assistance to Project Manager, Supervisors, and field employees as needed Customer Service

● Provided basic information about departmental and program services, helping the community and/or clients understand policies and procedures. Established effective lines of communication between the department, community and/or clients. Provided feedback, verbally and in writing to the appropriate professional staff members regarding community, and/or client response to program services.

● Interviewed clients to gather basic information about their background checks and tracked services provided on a case by case or group basis to determine eligibility.

● Obtained and recorded accurate information, such as individuals contacted, services provided, and/or resources utilized.

● Contacted utility companies to determine eligibility. Initiated and composed routine correspondence.

● Mailed out deficient letters to customers to return requested documents before the deadline.

● Organized and managed stock areas comprising up to 21,000 items; maintained excellent accuracy ratings.

● Solved problems on a daily basis, working closely with customers and team members. Call Center

● Provided excellent customer service managing call volumes up to 100 calls per day.

● Posted data, typed encoded and transmitted alphanumeric and numeric data from source documents; keyed in commands to locate files; entered, stored, and retrieved with AS400 system.

● Collected monthly mortgage payments. Set up future payments.

● Processed Loan Modifications, assisted customers in Foreclosure and Short Sale.

● Completed documentation and logs each day and generated weekly reports detailing activities to submit to the Team Lead.

● Investigated and resolved customer inquiries and complaints. AREAS OF EXPERTISE

• Relationship Building • Superior Customer Service • Customer Satisfaction

• Marketing • Excellent written and verbal communication • Highly trustworthy

• Discreet and Ethical • Highly Computer proficient • Strong interpersonal skills

• Team Player • Energized by challenges • Thrives off excellence CAREER CHRONOLOGY

09/2020-Present Admin Assistant, Robert Half-VCI Construction Upland, CA 10/2019-4/2020 Admin Assistant, CAP Riverside Riverside, CA 1/2014-12/2018 Office Manager, Ridgeview Drive Ranch, LLC Altadena, CA 1/2011-12/2013 CRM, Bank of America Corporate Office Simi Valley, CA 2/2009-12/2010 Office Assistant at Prudent RX Culver City, CA

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