Customer Service Assistant

Vanessa Pham

Education

California State University of Fullerton - BA in Psychology 2015 - 2020

Skills

● Bilingual - English, Vietnamese

● Focused on productivity & organization

● Providing excellent customer service

Experience

Anthem, Remote Work – Client Services Associate

November 2020 - January 2021

● Answering storefront inbound calls

● Data entry for leads/plan changes into Siebel system and forwarding to appropriate branch

● Tracking lead’s referral ID

VietBeauty & Associates, Garden Grove – Office Clerk September 2019 - July 2020

● Completing tax reports

● Profit input from 5 branch stores

● Marketing research & communication

● Some knowledge in payroll

Luu Eye Care Optometry – Receptionist

September 2019 - Currently

● Obtaining insurance authorizations

● Utilizing autorefractor machine to gauge patients’ prescription

● Handling phone calls/appointment setups

● Assisting patients with payments

Children’s Hospital of Orange County, Main Place - Child Life Volunteer July 2018 - September 2019

● Filed appropriate paperwork and update periodically while abiding by confidentiality guidelines

● Promoted coping and emotional expression through art & talk therapy

● Provided guidance, information, and support to parents and family members Primus, Fullerton – Tutor

August 2018 - November 2018

● Created educational plans for children with learning disorders

● Assisted students with test and homework preparation

● Implemented history, social science, and writing lessons Vikki Does My Hair, Santa Ana - Stylist Assistant

January 2017 - January 2018

● Applied & removed microbead hair extensions

● Communicated with clients to deliver info such as rates, hair consultations, & product usage

● Prepped and styled clients’ hair

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