Customer Service Office

Kevin Louis Negron-Rivera

***** ********* ******** **** *** 1622 Spring, TX 77373 • ***********@*****.*** • 760-***-****

Qualification Summary:

A detail oriented, self-motivated individual with strong organizational skills and the ability to carry out tasks with minimal supervision. Excellent communication skills and a proven ability to juggle multiple high priority tasks. A team player, who strives to streamline and efficiently resolve Desktop issues in a timely manner.

Experience:

AMERICAN INTERCONTINENTAL UNIVERSITY Houston, TX

Site Operation Tech Jul 2013 – Dec 2019

Serve as the first point of contact for customers/vendors seeking technical assistance on-site, over the phone or email, providing troubleshooting and diagnostic techniques and asking pertinent questions.

Assist in inspections, repairs, or preventative maintenance of equipment or units.

Perform ad hoc tasks in the facility and respond to emergency calls.

Record events and problems and their resolution in Service Now ticketing system.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Maintains inventory of IT equipment, supplies, and software; disposes of automation equipment.

Microsoft Windows 7, 10 desktop OS and Microsoft Office suite configuration and troubleshooting.

Responsible for managing copy/print services and configuring laptops, desktops, and mobile devices for internal staff and students.

Answers multi-line telephone system, takes accurate messages, and screens and directs telephone calls for management in a professional manner.

Assist with administrative tasks and special projects on an as needed basis.

UNIVERSIDAD DEL SAGRADO CORAZON San Juan, PR

Library Clerk Aug 2007 -Jan 2012

Circulate library materials and retrieve library materials as needed; Discharge materials returned from circulation.

Perform administrative duties including data entry, document management, and updating of files.

Coordinate and assist in sorting, filing, faxing, and copying documents.

Skills:

Ability to work under pressure.

Strong customer service skills

Bilingual English and Spanish

Great time management abilities

Problem solving skills & Strong work ethic

Computer Skills, MS office, Photoshop

Education

AMERICAN INTERCONTINENTAL UNIVERSITY Houston, TX

Master of Business Administration, Management Dec 2015

UNIVERSIDAD DEL SAGRADO CORAZON San Juan, PR Bachelor’s Degree of Art Communication, Photography Jun 2012

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