Office Representative
Resume:
Sean Kulsum
***-** ***** ***** ***** Park, New York 11420
Phone:347-***-**** E-mail: **********@*****.***
Objective
A quick learner professional information technology technician with strong analytical and critical thinking skills. Skilled in troubleshooting and diagnosing hardware and software issues, assisting end-users to operate the hardware. Seek out leverage background and experience to take the next career step in IT.
Technical Skills
Software: Operating: Networks:
- Microsoft Office - Windows 10/8/7 - LAN/WAN Configurations
- Troubleshooting - MacOS & iOS - Troubleshooting Wi-Fi
- Command Line Interface - Linux & Android - Packet Tracer
- Administrative Tools
Hardware: Security: Programming Languages:
- Troubleshooting - Backup Management - JavaScript
- Maintenance - Monitoring - Python
- Peripherals - Virus Protection - WordPress
- Drivers
Certification and Education
CompTIA A+ Certification (July 2020)
CUNY Hunter College (Bachelors of the Arts Dance Degree, Dec 2019) CUNY BMCC (Associate of Applied Science Computer Network of Technology, May 2017). Work Experience
-RUI Management Services - CS Representative September 2020 - Currently
Performed first-party collections by making at least 70 calls per day on an automated dialer.
Discussed account details with customers and recommend products and services to them based on listening to their needs and interests.
Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.
- 9/11 Memorial Museum - Retail Associate April 2017 – August 2019
Answering guest questions specific to products and exhibitions, as well as questions regarding visiting the 9/11 Memorial & Museum.
Delegates tasks as needed, giving deadlines and following up to maximize efficiency.
Providing in the moment coaching to ensure coworkers are delivering seamless guest service and a positive constructive feedback log.
References
- References furnished upon request
Contact this candidate