Technical support specialist

Derek Dane

Randolph, NJ, *****

Cell: 845-***-**** *******@*****.***

NOC Specialist Software Engineering Network Security Analyst Network Administrator

Professional Summary

Dedicated Computer Information Systems/Network Administration specialist motivated to establish, maintain, and contribute to company success. Highly motivated and mature individual with hands-on required experience involving engineering, networking, and operating system software. Can best be described as an individual who’s focused, committed, responsible, dependable and determined with ambitious goals. Involves Career around Software Engineering/System Security/Network administration/ and Marketing analytics.

Skill Highlights

•Excels in programming languages such as C#,C++, Java, HTML,ASP.NET, SQL

•Advanced knowledge and experience in various IT department fields as well as all operating systems and various computer informational programs and databases.

•Energetic work attitude

•Enthusiastic and Resourceful

•Personable with advanced communication attributes

•Ambitious, Self-Motivated, Focused on success

•Driven to exceed quotas

•Competitive nature

Education DeVry University

Bachelor’s Degree Graduate, Computer Information’s Systems

GPA 3.7 * Deans list student as of 2016-2018 / Top 10%

Professional Experience

-TOC Specialist / Tiffany & Co (2020-2021)

-Network Administrator IT / Scapa Healthcare (2018-2019)

-Lead Website/Social Media Manager / Freelance (2016-2018)

Derek Dane

Suffern, NY 10901

Cell: 845-***-**** *******@*****.***

Professional Experience

Tiffany & Co (2020-2021)

TOC Specialist

•Monitor the performance and capacity of computer systems using a variety of tools, proactively checking for hardware, software, and environmental alerts or malfunctions. When an issue is identified, work to escalate the problem to respective IT support groups. This may include coordinating with IT Managed Services vendors.

•Reacting to IT services impacting events, escalate the problem using Service-Now ticketing system, or automate a possible solution. Closely follow the standard operating procedures as they relate to current infrastructure monitoring:

•Maximizing availability of the IT infrastructure through continuous improvement and proactive, preventative automation, and ownership of CMDB automation

•Manage of approximately 300 worldwide locations, including: The entire IT network infrastructure, including all production: Switches, Routers, Data and voice circuits

•Monitor production servers, including POS and Branch servers at retail locations, VMWare servers, and all application servers

•Other infrastructure components, such as UPS devices, Countwise cameras, etc.

•Proactive monitoring and remediation of maintenance issues, such as low disk space on servers

•High utilization alerts on servers and network devices (high processor utilization, high memory utilization, etc.)

Scapa Healthcare (2018-2019)

Network Administrator/IT

•Responsible for maintaining computer networks and identifying and solving any problems that arise with computer networks and systems.

•Daily responsibilities includes monitoring/servicing 5 servers on site as well as various other servers across the world, Updating user registry and asset registry, provide substantial system security, innovate solutions to ensure user satisfaction, optimize all IT related hardware and software, clean and maintain healthy databases, and answer and comply to all user service related requests.

•Major projects included: Server optimization/expansion and data shrinkage/cleansing, UPS installation, Veeam installment with replication and backups set to occur on daily basis, Epicor integration across company site using Windows 10, Bartender label printing database rerouting, Business continuity revision, Modify/program R&D scales and balances to format new measuring system application, and Creation of new virtual machine.

Progressive Podiatry 2016-2018

Lead Website/Social Media Manager (Freelance)

•Responsible for all modifications on company’s website and social media pages.

•Frequently uses HTML, CSS, JacaScript, to update, modify, design, and debug all aspects of the company’s website, as well as create and design annual marketing ads for social media pages.

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