Customer Care Security
Resume:
CURRICULUM VITAE
RAJIB HUSSAIN
INDIA
Email: adlfkg@r.postjobfree.com
: adlfkg@r.postjobfree.com
Objective
Seeking an opportunity that will effectively use my skills in a competent professional advancement in a reputed company; to achieve excellence in job perfection through process of focused approach; phasing working environment that enhances my capabilities, knowledge and experience will substantially add value to the growth and development of the organization and my career.
Personal information
Father’s Name: Faijuddin Ahamed
Address: Jalpaiguri, West Bengal, INDIA (735209)
Citizenship: Indian
Gender: Male
Marital status: single
Qualification
Undergraduate from NBU (North Bengal University)
Passed Higher Secondary WBCHSE (2010)
Passed MP, WBBSE (2008)
Work Experience
2019 Up to Date.
DUBAI AIRPORT (DXB)
Resource Allocator. (EMIRATES GROUP SECURITY-TRANSGUARD)
RTC (Real-Time Controller).
Roles and Responsibilities
Operating RMS (Roster Management System)
Scheduling and managing resources of over 1000 security officer’s every day.
Response to e-mails received from airlines, customers regarding ground handling requests, flight requirements, and flight creation.
Planning for next shift resource allocations.
Observing and coordinating air terminal operations activities based on specific positions, roles, and responsibilities as per assigned positions.
Monitor the actual operation and perform changes to the planned allocation based on operational requirements and dynamic changes of the flight schedule data over the operational day as delays, aircraft changes, etc.
Arranging regular team meetings with senior managers to ensure any changes in process and service levels are well communicated.
Allocating front-line staff to be provided with coaching, training, and support to ensure the highest level of customer service and security compliance is delivered at all times.
Planning staff deployments, dealing with regular ambiguity in form of changes in machine plans due to passenger flows, staff illnesses, technical breakdowns, and operational contingencies; whilst ensuring all breaks and rotations are managed in line with current rules and agreements.
Track record of delivering results whilst adhering to budgetary constraints.
Aviation security (EMIRATES GROUP SECURITY-TRANSGUARD GROUP)
2017-2018
Roles and Responsibilities
1 PASSENGER HANDLING
Checking documents
Inspecting passenger luggage for any suspicious items
Maintaining order in the check-in counter
2 BAGGAGE HANDLING
Checking the containers and inspecting loading staff
Monitoring the whole baggage process.
3 ACCESS CONTROL
Inspecting and body frisking every authorized person inside the aircraft.
Monitoring all the activities around the access control.
4 CABIN SECURITY
Searching and inspecting the aircraft for any suspicious items and any and authorized items.
Checking for mishandled baggage.
5 RAMP SECURITY
Inspecting and body frisking all authorized staff working in that aircraft.
Monitoring every activity occurring in and out of the aircraft
6 FLIGHT CATERING SECURITY
Monitoring all activities going on in all departments
Securing the access in the departments
7 DEPORTEE GUARDING
Receiving deportees and escorting them to their next destination
8 CARGO HANDLING
Monitoring the breakdown and buildup of cargo.
EDUCATION
2017-EMIRATES AVIATION COLLEGE (Dubai)
Cargo and Aircraft protection unit.
US flight Operations Training.
Aviation Security.
Customer Care.
First Aid.
Fire and Safety.
Dangerous Goods Awareness.
Specialist Training- Explosive Trace Device.
Competences
Expresses ideas effectively in individual and group situations.
Enhances effectiveness by providing information and management support.
Hardworking team player with enthusiasm and strong leadership skills.
Highly organized and dedicated to work with a positive attitude.
Frequently attended educational seminars to improve knowledge and performance level.
Languages
English: Read & Write
Hindi : Read & Write
Bengali: Read & Write
Nepali : Read & Write
Hobbies
Swimming, traveling, making new friends, Photography, playing football and Cricket,
Thank you
Rajib Hussain
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