KIRAN R.J Technical Support Engineer

Email id: adlfjx@r.postjobfree.com

Phone: +91-701*******

Technical Skills:

Computer Hardware and Troubleshooting

C, C++

Networking

Operating System Windows and Ubuntu.

Experience Summary:

1.Experience with installing Linux,Mac and Windows operating systems, hardware, and peripherals and 2+ years experience.

2.Strong skills in hardware setup, troubleshooting, diagnosing hardware failure, and the ability to reseat, repair, or replace components (including DIMMs, storage media and drives, video and other cards, fans, and others).

3.Ability to apply excellent customer service and communication skills in a demanding, deadline-oriented environment.

4.Must be able to move workstations and monitors.

5.Basic network troubleshooting skills, including understanding of DNS and TCP/IPcables impacts hardware deployment, familiarity with patching network cables.

6.Experience with software packages.

7.Experience with productivity applications such as Open Office, Microsoft Office, and Google Docs.

8.Install, configure, and maintain desktop and laptop computers as well as mobile devices.

9.Knowledge of audio and video conferencing, and audio-visual equipment, and the relevant industry standards which apply to their successful use in complex multivendor environments.

10.Experience in an enterprise LAN/WAN environment.

11.Knowledge of routers, switches.

12.Self-learner who is enthusiastic in continuous learning and good team player.

Employment History:

Working as a Technical Support Engineer in InspiriSYS Solutions Ltd, TVM,Kerala.

Education Qualifications:

Course

Year of study

Institution

Board / University

Marks in %

BE-ECE

2014-2017

Nadar Saraswathi College Of Engg &Tech,Theni.

Anna university, Chennai

7.3(CGPA)

DIPLOMA(ECE)

2011-2014

Theni Kammavar Sangam Polytechnic College.

DOTE

78%

HSLC

2009-2010

S.N.V.H.S.S., Nedunganda, Trivandrum.

State board

61%

SSLC

2007-2008

S.N.V.H.S.S., Nedunganda, Trivandrum.

State board

80%

Roles and Responsbilities:

1.Research and identify solutions to software and hardware issues and requirements.

2.Diagnose and troubleshoot technical issues, including account setup and network configuration.

3.Ask customers targeted questions to quickly understand the root of the problem.

4.Track computer system issues through to resolution, within agreed time limits.

5.Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

6.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

7.Refer to internal database or external resources to provide accurate tech solutions.

8.Ensure all issues are properly logged.

Personal Details :

Date Of Birth : 31/05/1993

Address : Minor House Kamarajar ST, Kombai.P.O, Theni DT-625522

Language Known : English,Malayalam,Tamil.

Nationality : Indian.

Place:

Date: Kiran.R.J

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