Front Office Service

SUMIT PALANDE

Mumbai, India

Mobile: +91-704******* / +973-******** E-Mail: - ****************@*****.***

LinkedIn: https://www.linkedin.com/in/sumit-palande-82401519a/ Skype Id: +917*********

OBJECTIVE

Seeking for a challenging position to secure Front-office supervisory position at one of the exceptional Hotel & Resort settings to contribute guest service management, organizational, and people skills for excellent guest satisfaction

SUMMARY

●Seasonable & Personable Hospitality specialist with overall 4+ years of international exposure in Front Office operations, Guest service management & satisfaction, Quality Assurance in Hotel & Resort services

●Deft at greeting guests, overseeing check-ins & check-outs of the guests, verifying guest payments, addressing guest grievances through resolutions, promoting team works in a fast-paced environment

●Dexterous in report analysis, daily arrival communications, departures and room inventory needs, audit support, Office Finance assistance, etc.

●Efficient multi-tasker, and highly successful at juggling multiple priorities with amicable interactions, along with being Computer savvy and organized with strong attention to detail

SKILLS SET

●Front Office Administration

●Reservations management

●Office & staff streamlining

●Guest Service Management

●Guest accommodations

●Brand management

●Service Orientation

●Quality Maintenance

●Hotel compliance adherence

●Social Perceptiveness

●Interpersonal & communication skills

●Record management

●Resources Management

●Invoicing and Billing

●Guest Service Excellence

●Staff Supervision

●Leadership & Adaptability

●Conflict Resolution

EDUCATION & TRAININGS

●Bachelor of Science in Hotel Management from Alagappa University, India – 2015

●Received 3 months training from Pan Pacific hotel, Singapore – March 2013

●Received 3 months training from Kokkita

Garden Restaurant Bar Banquets - Sep 2013

CAREER TRAJECTORY

Organization

Designation

Duration

Ramee Grand Hotel And Spa, Bahrain

Front Office Supervisor

Mar 2019 – Till Date

Radisson Blu Resort And Spa Karjat, India

Front Office Supervisor

Dec 2018 - Mar 2019

Savoy Dubai, Dubai

Front Office Associate

Dec 2017- Jun 2018

Rodas An Ecotel Hotel Powai, India

Front Office Associate

Aug 2016 - Dec 2017

Treebo Archana Residency, India

Front office Associate

Jan 2016 – Jul 2016

OVERALL DELIVERABLES

●Significant involvement in checking in & checking out as per the hotel standards, escorting the guests, keeping track on high bills above credit limit, interacting with the guests, maintaining good customer relationships, overseeing front office activities such as Guest Relations, Reservations, Night Auditing, giving guest feedbacks, asking the guests for reviewing on the trip advisor website

●Deft at maintaining all guest requests in hot log register, performing smooth operations of computer systems, equipments, and machineries, sending VIP Arrival reports, assisting the front desk for pre- registration activities, ensuring the VIP amenities are placed before guest arrival, and sending VIP in-house list to all departments

●Keen at handling telephone calls with courtesy

●Strategic in performing guest-oriented activities such as allotting rooms as per guest requests, enrolling guests with the hotel membership program, handling guest complaints, and complaints, maintaining good guest relationships, etc.

●Involved in managing the cash float in cash drawer, handling concierge to arrange airport transfers, and other activities as requested

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