Maria Ravina S Magallanes

Address: *** *********** ******** ***** **** 1610

Email: adlfdg@r.postjobfree.com

Mobile: 093*-*******

Work Experience

April 2016 to Present - Complex Case Manager – Commander

- Manages complaints related to Billing, Technical and Provisioning issues

- Handling Business to Business, Consumer Customers and Corporate Accounts (Top 100 Companies in Australia

- Case managing complaints raised or escalated to the Telecommunication Industry Ombudsman in Australia

- I am responsible in providing reasonable and fair resolution to customer in order to mitigate further complaints

Company Name: Acquire Asia and Pacific

1800 East Building, 180 Eastwood Ave, Bagumbayan, Quezon City, Metro Manila July 2015 to March 2016 - Travel Specialist

- Ticketing

- I was responsible in finding other connecting flights for International Flight

- Handled flight cancellation, reschedule and complaints Company Name: MOTIF Limited Philippines

E Commerce Plaza, 4F Bagumbayan, Quezon City, 1110 Metro Manila July 2013 to July 2015 - Non-Voice / Voice Chat Support Representative Company Name: Convergys Philippines Services

MDC 100 Tower, E.Rodriguez Jr. Avenue, Corner

Eastwood Avenue, Quezon City 1110 Metro Manila

August 2012 to June 2013 - Real Estate Business Manager

- I handled 4-5 Real Estate Agents

- I conduct coaching sessions and basic training on how to prospect clients Company Name: Vista Land Lifescapes, INC

Upper Ground Floor, Worldwide, Corporate Center, Shaw Blvd, Mandaluyong, 1552 Metro Manila

August 2011 to August 2012 - Real Estate Specialist Company Name: NUVOLAND Philippines INC

Calle Industria, Eulogio Rodriguez Jr.

Avenue, C5, Quezon City, 1110 Metro Manila

April 2011 to July 2011 - Customer Service Representative Company Name: Sykes Marketing Services INC

Riverbanks Mall A. BonifacioX

Avenue, Marikina, 1800 Metro Manila

Skills

● Time Management

● Customer Service Skills

● Leadership Skills

● Problem Solving

● Responsibility

● People Skills

● Computer Skills

● Basic Excel Skills

● Openness to Feedback

● Tools

● GDN or global distribution system such as Worldspan and Sabre

● Citrix

● Bonsai

● Helpdesk

● Jira

● Genesys

● Segue

● Tulip

● Symbill

● Genex

● LNP

●

Qualifications

● 7 years in customer service and in communicating complex issues

● 1.5 years experience in analyzing customer loss of business claim

● Adaptability

● Work Ethic

Education

Tertiary

● Our Lady of Perpetual Succor College

● Studied Bachelor of Science in Hotel and Restaurant Management

● Year 2005-2006

● Lasalle Greenhills Night School

● Studied Baking and Pastry

● Year 2010-2011

Secondary

● Our Lady of Perpetual Succor College

● Year 2001-2005

Primary

● Our Lady of Perpetual Succor College

● Year 1995-2001

Character Reference

Ronald Abisamis Jamon - Senior Team Leader - Present

(63+)916-***-****

Janine Erolani – Team Leader

(63+)999-***-****

Lenin Tristan Angeles – Colleague

(63+)927-***-****

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