Manager Customer

THAKUR ROBIN SINGH

Phone number: +91-995******* Email id: *********@*****.***

Profile Summary:

• Proficient with quality assurance, data management and MS Office.

• Proficient analytical, critical thinking and logic building abilities. Tenure: February 2019 – October 2019 : C3I Solutions C3i Solutions is a multi-channel customer engagement services provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.

Designation: Customer Relationship Analyst

Roles and Responsibilities:

Execute and evaluate manual or automated test case ID and report test results.

Hold and facilitate test plan/case reviews with cross-functional team members.

Identify any potential quality issues per defined process, escalate quality issues and immediately to management.

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

Inter-departmentally to seek resolutions to all issues reported.

Trained on all the tasks that were performed by the senior customer service representatives.

Quality of the emails were appreciated by the clients. Reward & Recognitions

• Appreciation certificates from Manager.

• Awarded with many client appreciations for resolving complex issues at Clinical sites and successfully handled escalation scenarios.

• Best Customer Satisfaction scores.

• Several monthly recognitions for achieving monthly targets.

• Was shortlisted among all the tenured agents to be promoted as a senior customer service representative within 7months of my tenure.

• Several appreciations received from the clients. Strengths

• Willing to learn and implement new things at workplace.

• Adaptable to new technologies.

• Positive approach towards people, situations and places.

• Approach towards people and work.

• Able to grasp the process knowledge very quickly. (As told by the management at my previous work place)

• Take feedback as an opportunity to learn and to improve. Co-Curricular and Extra Activities

Participated in SUMMIT Level 4 (Includes self-enrichment module and skill development module.

Actively participated in Inter college competitions.

Volunteer at Desire Society.

Grade II in Guitar.

Educational Qualification

Name of the institution Year Of Passing Marks Obtained Schooling from Sanskriti Model 2013 70%

Intermediate from Sanskriti Model 2015 76%

Graduation from Maharshi Dayanand

University

Pursuing Pursuing

Personal Details

Name : Thakur Robin Singh

Father’s Name : Thakur Manohar Singh

Gender : Male

Date of Birth : 27

th

January 1997

Marital Status : Single

Nationality : Indian

Language Competence : English, Hindi and Telugu

Hobbies : Travelling, Listening to music, CrossFit, Playing Guitar. Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the particulars. Place: Hyderabad,India. Thakur Robin Singh

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