Kanchan Gupta

Mobile: +1-704-***-**** ~ E-Mail: adlfbr@r.postjobfree.com

LinkedIn : Kanchan Gupta LinkedIn

Objective

Leverage my UNIX administration, infrastructure management & network support experience to actively contribute to the planning, development, deployment & maintenance requirements of IT Infrastructure. Manage teams and be a part of strategic decision-making process to deliver value, revise benchmarks and enhance the efficiency of people, processes, and infrastructure by optimal utilization of available resources.

Summary of Experience

IT Infrastructure Management engineer with more than 6 years experience in administering & managing huge UNIX server environment(s) with the prowess of my high-level expertise in Sun Solaris, RHEL server installation, configuration and administration, VERITAS Netbackup, Performance monitoring & performance tuning; monitoring configurations besides tasks entailing secured database backups, Control-M job automation, first level troubleshooting of Clarion EMC storage devices NS80 and NS480.

Trained on ansible, currently pursuing certification for RHCE V8.

Trained on Python Machine Language.

Career Highlights

·More than 6 Years of Experience in handling and supporting huge infrastructure of Solaris, RHEL and MP-RAS servers located globally for Financial giants like NCR and Teradata.

·Played a key role in the constitution of UNIX Operations team at HCL, INDIA. This was achieved by developing thorough insight about the technical, procedural & operational aspects of infrastructure NCR and Teradata. Chalking processes for the team, hiring resources & consequent knowledge transfer in line with the envisioned model of support.

·Performed OSS-RC related error handling in Telecom Operators environment and handle related projects.

Key Skills

·Sound knowledge of ITIL practices besides deep insight of 24/7 Infrastructure management support operations.

·Good technical, communication, analytical and interpersonal skills.

·Keen to take initiatives, ownership & lead.

·Strong attention to detail, good organizational and time management skills, including the ability to strategize, plan & prioritize effectively.

·Excellent administrative skills that emphasize on client / customer service & aims to surpassing their expectations (with the service ambits) in all service deliverables.

·Ability to handle stress & face demanding circumstances by remaining cool, calm yet resilient.

·Proven ability to handle allocated resources besides effective coordination of workflow to meet deadlines.

Technical skills:

Domain / Technology

Description

Operating Systems

Solaris 8,9 and 10, RHEL 3, 4, 5, 8 MP-RAS, Windows 9X/2000/NT/XP

Toolsets

:

NFS, Autofs, Jumpstart, UNIX Scripting, database backups.

Veritas Netbackup 5, 6.5

EMC Clarion NS80 and NS480

Autosys 4.5

Control-M 6.1.03.300

Atlas Remedy 5.01.02

Networking

:

Setup of Solaris 8, 9 and 10, RHEL and Configuration of DNS and NFS and network ports, TCP/ IP, SSH

UNIX administration.

:

Installation and Maintenance of Sun Solaris and Redhat servers.

Configuring Veritas Netbackup for backups

Work Profile

2020 – 2021 : Learning Oracle Cloud Concepts, AWS, Redhat V8, Redhat Ansible, Kubernetes, Python. Certificates acquired during this time – Oracle Cloud Associate, AWS – Cloud Practitioner, Redhat Certified System Administrator V 8.3, currently pursuing Redhat Certified Engineer – Ansible Automation.

2012 – 2019 : Career break to care for Children

Senior Engineer - Software Delivery

Ericsson: Jul 2011 – Jul 2012

Senior Engineer - Software Delivery

Application Owner- Ericsson Operation Support System Application (OSS). The profile includes troubleshooting OSS-RC related errors in Telecom Operators environment and handle projects related to same. I have attended trainings on Sybase ASE, VCS 5.0 and VSF 5.0 apart from a lot of Ericsson Internal trainings on OSS-RC, ENIQ and Internal Tools.

Responsible for server management (Solaris), databases (Sybase, Versant), data and application high availability solutions (VXVM and VCS), backup solution (Netbackup) and application. Worked on application consisting of technologies like Citrix and protocols like Corba for communication. Responsible for Quality Assurance and Third Level (Application Design Team) to provide quick resolution to customer’s issues related to OSS.

HCL Technologies : Jul 2006 – Jul 2011

Sr. Specialist - Unix in HCL NOIDA in NCR (National Cash Register) & Teradata (TD) project

NCR (National Cash Register) - Based at Dayton, USA with their infrastructure spread all over the world. It provides Relationship Technology solutions designed specifically to enable businesses to expand and enhance their relationships with their clients primarily offer services like data warehousing solutions, payment solutions, CRM, Store automation.

Key responsibilities:

·Administer & manage a large base of UNIX (Solaris, Linux & MP-RAS) servers (both development & production environment) that host several critical business applications, databases etc for NCR & TD.

·Analyze informational requirements and needs, identify problems, provide technical advice and consultation analyze data and develop logical solutions to problems.

·Configuring, Analyzing &Troubleshooting issues related to policies & schedules of OS, application & Database (Hot and Cold) related filesystem Backups and their Restores as per the client’s requirement via Veritas Netbackup.

·Configuring, Maintaining & troubleshooting NFS (Network File Systems), Autofs (Automatic Filesystems) & NIS (Naming Information Service) for Linux, Solaris & MP-RAS servers.

·Scheduling various backups, server reboots and application jobs via job scheduling tools like Control-M

·Respond to user queries for hosting / upgrading / tweaking the performance of their business applications in terms of hardware configuration, tools & related license requirements. This often-involved preparation of technical documents that provided detailed technical information alongside the names of the teams involved for approving, testing & finally implementing the desired solution.

·Troubleshooting issues relating to Local mount, umount, Filesystem Free Space, user administration (add, modify, unlock, restore user accounts etc), patch and package administration tasks.

·Troubleshooting server crash, booting problems, working with SUN support to get the Root Cause Analysis.

·Create, edit & update the Knowledge repository for technical issues & their possible workaround / resolution with due consideration to the to the client’s architecture, technology implementations & business requirements.

·Providing initial support and report work for NAS devices and their connectivity issues with Unix servers.

Trainings Attended:

·48 hours training in System administration for SUN SOLARIS 10 at Silicon Comnet, Delhi.

·Classroom based technical skills training for Perl Scripting.

·Ericsson classroom-based Sybase ASE training.

·Classroom based soft skills trainings viz. Communication Skills, Team Work & Time Management.

·RHCE – RedHat Ansible

·Python Machine Language.

PROFESSIONAL CERTIFICATIONS

ITIL – V3 Foundation certified - 2009.

Sun Certified System Administrator-10. - 2010

Oracle Cloud Infrastructure 2019 Cloud Operation Certified Associate. -2020

AWS Cloud Practitioner – 2021

RHCSA – RHEL8.3 - 2021

Awards & Achievements:

Successfully coordinated the formation of L2 support team for the TD client besides setting up of a parallel UNIX Operations Team at HCL, INDIA.

Awarded as the outstanding performer for the year 2006, 07, 08 and 09.

Awarded as the best performer for the month several times.

Applauded for my emphatic endeavors & dexterity in relation to my SKILL TRANSFER and TRAINING techniques to new hires to the NCR & Teradata project.

ACADEMIA

Bachelor of Technology, Uttar Pradesh Technical University.

PGDM Human Resources and Management, ICFAI University.

Personal Information:

Date of Birth

:

April 8th, 1983.

Languages Known

:

English, Hindi

Work Authorization

:

Available.

I hereby declare that all the information given above is true to the best of my knowledge & belief.

Date:

Place:

(Kanchan Gupta)

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