Manager Case

LYDIA E. ZUKOVSKI

*** **** ***** ******, ******, Fl 32712 • C 305-***-****• Email: adlfae@r.postjobfree.com

CORE STRENGTHS

• Over 20 years of professional experience • Excellent communication skills, People and team-oriented, diplomatic,

fluent in English, Spanish and Portuguese • tactful and compassionate with a positive outlook. • Public speaking ability for staff development and education • Dynamic and professional • Attention to detail • Highly organized

WORK HISTORY

2000-2002 North Shore Nursing Facility, Miami

Director of Social Service Department- supervising along with managing a caseload in the sub-acute unit and fast track discharge planning. Troubleshooting and counseling with residents, families and staff by bridging the patient/physician services. Providing case management to a wing of residents living with HIV. One of the only centers to provide this type of care at the time.

2002-2007 Fair Havens Center/The Nursing Center at Mercy, Miami

Director of Social Services Department- responsible for a caseload of 120+ residents having a rehabilitation wing with over 100 admissions and discharges on a monthly basis. Part of the QA/QI Committee, supervising professional employees, Abuse Prevention Coordinator and being in charge of Family Council. Preparing policies for state surveys and very familiar with the state regulations.

2007-2010 Mount Sinai Medical Center, Miami Beach

Acute in-patient rehab case manager - responsible for over 70 cases of patients with neurological, Cardiac, orthopedic as well as other rehabilitation needs.Case manager to patients with individual. Insurance benefits by submitting clinicals .Working closely with insurance reps as well as assisting patients without resources linking them to community assistance programs. Case manager for discharge needs by working closely with physicians, therapists, nurses and the healthcare disciplines to care plan with practical solutions to assist the patients and their responsible parties for a safe discharge. Auditing charts and preparing for CARF survey.

2010-2014 Miami Jewish Heath Systems,Miami

Admissions Clinical Liaison- responsible for building and maintaining a territory of various area hospitals and physician practices. In a short time, successfully growing a cold territory by at least 33 percent, going beyond the benchmarks. Responsible for establishing strategic relationships with healthcare professionals: physicians, social workers, insurance case managers and family members to gain new referrals. Processing insurance discharge and appeal letters. Recruiting physicians and processing their privileges . Maintaining professional rapport on an individual level when meeting the needs of the hospitals and the community thru the service I was tasked to provide.

2014-present Vitas healthcare

Vitas Representative responsible for managing my assigned territory including long-term healthcare facilities, Assisted Living Facilities and physician offices by bringing education on the Medicare Hospice Benefit. Utilizing the digital sales aide for in-services regarding advance disease process diagnoses. Organizing community events for veterans and the Hispanic communiy among others. Growing the territory, holding the sixth place spot in the nation within the National Vitas market. Strategic planning meetings with the team.

EDUCATION

B.S. Long-Term Healthcare Administration

Southern Adventist University. Collegedale. TN

REFERENCES

upon request

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