Technical Support Service
Resume:
MARIAM GANIYU
**************@*****.***
Education
Concordia University,Saint Paul,MN September 2019-2020 Normandale Community College,Bloomington, MN August 2020- present Work Experience
Warehouse worker/Lead, Eclipse, Maple grove October 2020-present
● Responsible for freight unloading, breakdown, and sorting with and without material handling equipment in a safe and efficient manner.
● Responsible for making sure my team and section do a good job by clearing all the package at the end of shift
● Communicates with Site Management Team regarding conditions on the dock, accomplishments and concerns and contributes suggestions for improvements
● Responsible for training new hires
Help desk Intern, Room & Board, GOLDEN VALLEY, MN August 2018 – August 2019
● Provide technical support to staff members via phone, chat, email, face-to-face, and using remote tools as needed
● Log, track, and report all incidents that occur with incident tracking software.
● Follow knowledge base processes and steps, document all troubleshooting performed, and escalate incidents as appropriate
● Exercise strong decision making skills and appropriate discretion related to severity and prioritization of incidents
Female Maintenance, Rec Center, St. Louis Park, MN June 2018 – August 2018
● Responsible for ensuring quality guest service and smooth operation of the locker room by greeting guest warmly, assigning locker and guiding guest through locker room
● Maintain order and cleanliness in the juice bar and locker room area by routinely checking the area
Extracurricular Activities
Young Professional, Genesys Works, Minneapolis, MN, JUNE 2018 – Present
● Develop knowledge about being a young profession and improve communication skills
● Gain knowledge of how help desk and technical support works College Possible, Participant 2017 – Present
● College preparation, ACT, and financial aid and getting ready for college Skills
● Technical skills
● Communication
● Leadership
Contact this candidate