Katherine M. Moore

**** ********** **.

Linden, MI 48451

419-***-**** Cell

adlf9m@r.postjobfree.com

Objective: To secure a position within a company that will provide the company, the community and me with a positive, productive and profitable future.

September 2015 – March 2019 FirstLight Home Care – 1990 N Cleveland Massillon Rd Akron, Ohio

Director of Human Resources

Responsible for hiring/terminating/disciplinary actions

Assisted with payroll on a bi-weekly basis

Handled benefits, worker compensation, and unemployment claims

Customer service for clients and families

Conducted orientation for all new hires

April 2012 – September 2015 Hastings/Discount Drug Mart – 211 Commerce Drive Medina, Ohio

Customer Service Representative for Corporate Office

Provide excellent customer service for clients and distributors

Telephone orders for medical supplies

Back up for supervisor of unit

July 2010 – March 2012 Mid-State Multimedia Broadcasting – 2900 PAW Mansfield, Ohio

Account Executive

Grow current customer accounts through creative marketing

Prospect and recruit new customers

Write commercial copy

Voice radio commercials

August 2006 – June 2009 United Way of Richland County - 35 N. Park St. Mansfield, Ohio

Development/Marketing Director

Nurture and improve existing accounts

Recruit new accounts

Promote United Way through television, radio and newspapers

Public relations and marketing

Training

Assist Executive Director in daily duties

Represent Executive Director and United Way at various functions

August 1999 – August 2006 Richland Newhope – 314 Cleveland Avenue Mansfield, Ohio

Supervisor of Human Resources

Workers Compensation

Benefits

Hiring and terminating employees

Policies and procedures

Legal inquiries

Disciplinary actions

Training

Payroll

Assist Director of Human Resources

April 1982 – August 1999 Shelby/Vesta Insurance Company – Mansfield Avenue Shelby, Ohio

Supervisor Personal Lines Customer Service/Marketing Assistant

Responsible for 10 Customer Service Representatives

Contact for 1400 insurance agents in 17 states

Training of Customer Service Representatives

Audited telephone customer service

Audited paperwork turnaround time

Developed methods to improve customer service and turnaround times

Education Graduate Crestline High School

College courses for Human Services and Paralegal

Insurance courses, marketing classes and seminars

Toastmaster

References available upon request.

Contact this candidate