Bindu Rekha Dodda

adlf7x@r.postjobfree.com

+1-203-***-****

SUMMARY

4+ years of experience in Windows/VMware very proficient in VMware virtualization concepts. With good communication skills.

Quick learner, very good team player. Lot of accolades from team members, Lead and management.

Exposure to IBM Watson assisted the team to create a self-assist ChatBot for L1 & L2 desk and BluePrism (RPA).

TECHNICAL SKILLS

Operating Systems: Windows 2003, 2008, 2008 R2, 2012 R2 Servers

VmWARE: ESXi5.0/5.5/6.0/6.5/6.7, HA, DRS, VMotion, VCenter, VSphere, VrOps. VSan.

AI: IBM Watson (ChatBot and BluePrism)

Hardware: Lenovo system X3550 M5, IBM X3630 M4, X3650, Dell Systems PowerEdge R640, R7425, HP Prolaint DL180 Gen7, Gen9, DL380p Gen8,

Scripting Languages: Power shell, Power CLI, Python, JSON(Knowledge).

Tools: Microsoft Office, BMC Remedy, Service Now, xClarity and SCCM.

Networking: Switch configurations and routers, working with NOC support personal.

PROFESIONAL EXPERICIENCES

IBM Walmart. Bentonville,AR July 2016 - Till date

Windows/VMware Sr Systems Administrator

Environment:

Member of an elite IBM team (onshore/offshore model) supporting store environment of retail giant. Environment consists of 20k of VMware 2 & 3 nodes clusters, managed from 21 vCenter’s running 60K

Windows and Linux VMs across 10K Store’s globally.

Responsibilities:

·Owning MIs and driving them to resolution.

·Experience with Virtualization technologies like Installing, Configuring and Administrating VMware ESX/ESXi.

·Applying host profile, configuring port groups for public, backup and other networks, and VMK adapters like vSAN and vMotion.

·Fixing network partition, virtual objects and other vSAN issues.

·Validating host status, drive status, cluster status from vCenters using powershell and powercli scripts.

·Monitor ticketing system for new tickets and work-items. Update existing tickets and resolving issues. Maintain hardware inventory control in ticketing system.

·Managing Servers Remotely through Integrated Lights Out, Integrated Management Module and Advanced management module in case of Server Failure.

·Managing User Accounts, Computer Accounts, Files and Folders.

·Pulling Ad-hoc Weekly and Monthly reports for Everseen, Hardware, FDS (file distribution) and AIX.

·Experienced in collecting data from ServiceNow.

·Working with OEM and Product support vendors driving cases to RCA and developing rollout process of fixes provided by vendors to test environment subsequently to production environment.

·Second level escalation for L1 desk and offshore teams.

·Troubleshooting VSAN, DRS and HA issues with ESXi Hypervisor and Setting VM Priorities on CPU and Memory resources.

·Patching ESXi host’s with latest Build’s and Updating disk format versions on disk groups.

·Troubleshooting OS related issues for windows 2003,2008,2008 R2,2012 R2 edition.

·Understanding of networking concepts, configuration of networks, Router Configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs, and routing in LAN/WAN, Ethernet Port and Wireless Networks.

·Very proficient with RAID tools such as Storcli, Perccli, Mega Raid, HP smart storage utility and HP ssacli to configure physical storage.

·Troubleshooting storage and other HW issues and provide initial action plan to HW dispatch team.

·Primary POC for documentation, updates and adding any new documents for L1 and offshore teams.

·Installing RAID controllers storcli, ssacli and perccli on the esxi server with vib’s.

·Working on XEN driver updates, DNS, Domain, network issue and troubleshoot the issues on windows servers.

·Assisting the IBM hardware replacement and analysis on event logs.

·Monitored CPU, memory, iSCSI disks, disk controllers, physical disk, software redundant array of independent disks (RAID).

Projects:

Watson (AI):

Created documentation methodologies for JSON Formatter to create a SelfAssit chatbot for L1 team. Also worked With Blue-Prism (RPA), created agent schedule and responsibility relation charts across both time zones between 3 shifts and integrated to Blue_Prism input modules.

Between both of these implementations we have achieved reducing MTTR for INC by 25%.

EDUCATION

·Masters of Science in Computer Science, University of Michigan - Flint, MI

·Bachelor of Engineering in Computer Science, Jawaharlal Nehru University, Hyderabad, India

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