DILIP SRIVASTAVA

Summary:

** ***** ** ********** *** expertise in the Requirement Analysis, Design, Development, Implementation, Testing and Operation of various Web based and Legacy applications.

Strong telecom and cable/satellite domain knowledge of Billing, Customer Care, Ordering, Service and Fulfillment, Provisioning and Prepaid applications.

13 years of experience working with major Telcom service providers (Comcast, AT&T, Rogers, TELUS, US Cellular), understanding their need, designing solution, and helping them to operate and grow their Businesses.

AWS Certified Solution Architect and Cloud Practitioner. Experience of architecting smooth migration of on-premises Web and Mobile applications to AWS Cloud infrastructure.

8 years of development experience in JAVA-J2EE technologies - Core Java, Servlets, JSP, EJB, Spring, Hibernate, Web Services, SOAP, REST, Java Swing, JDBC, JNDI, JavaScript, CSS, Struts, MVC framework.

5 years of Amdocs product development experience for Amdocs Billing, Prepaid applications, Customer management and CSM API Link using Java and C++ technologies.

Managed production operation at Major telecom carrier’s site across North America. Implemented changes to enhance system capability and to align with new Business requirements.

Experience of performing Annual Disaster recovery (DR) drills for web and mobile app solution maintained at Amdocs data center.

Oracle Certified Java Programmer and Web Component Developer.

Project Management Professional (PMP) certified.

Master’s degree in Computer Science and applications.

Professional Experience:

Amdocs Inc, Chicago, USA Oct 2015- Present

Solution Architect, Business Analysis Specialist, Prod Deployment manager

Responsibilities:

Responsible for implementing new product features, promotional offers, product rules, data plan which enable customer to be more competitive and increase its subscriber base.

Responsible for analyzing Customer’s subscriber voice/data, system capability, new requirements and propose enhancement to the existing software and hardware solutions.

Managing production operation activities. Responsible for planning changes in production and performing Annual Disaster recovery drills.

Responsible for documenting the production operation issues, analyze it and provide solution, monitor their progress throughout its life cycle until the solution gets deployed in production.

Closely working with Business, IT hardware, Testing, IS unit to understand their needs and design solution to meet their requirement.

Continuously upgrading the existing production hardware platform to improve the system processing and support enhancement for the current system.

Tracking production issues and provide reports and recommendation. Define and Monitor different SLAs/ KPIs.

Amdocs Canada Inc, Toronto, Canada May 2008- Oct 2015

Technical Test Manager, Production Support Lead

Responsibilities:

Working onsite with Customer to provide production supports for the AMDOCS applications like Customer Management, Billing, Prepaid applications, CSM online, Account Receivable.

Responsible for handling production issues, fixing and testing it and then deploying it in production environment.

Receiving new change requests from Customer and analyzing the impacts. Preparing high level solution after coordination with offshore Amdocs development team.

Performing the review of requirement, design and testing phase deliverables with Customers onsite.

Automated/developed production monitoring tools for checking the status of production jobs/processes and automatically send alerts.

Manage onsite testing team responsible for the Integration and Functional testing. Manage test plan, designing and execution activities involving more than 25 applications.

Responsible for preparing and customer approval for the various testing documents like test plan, execution plan, Design and Execution readiness review, dashboard etc.

Managing lessons learned and root cause analysis sessions and recommended for corrective actions after every release.

Amdocs Development Limited, Cyprus Dec 2004- May 2008

Senior Subject Matter Expert (J2EE Developer/Analyst)

Responsibilities:

Responsible for maintaining and enhancing Amdocs core products like Billing, Customer Management, Replenish Management and Voucher management.

Understand the business scenarios of new requirements and written high level and low level design.

Collaborated the design and execution activities with other module leads/developers, infra, testing leads and onsite focal.

Developed new APIs and batch processes using Java/J2EE and C++.

Kanbay Inc, India Feb 2004- Oct 2004

Associate Consultant (Java/J2EE Developer)

Responsibilities:

Gathered the requirements with client (HSBC) for a Customer Activity Monitoring Program, a fraud application. Developed High level and detailed design documents.

Designed User Interface Prototype using HTML for client approval.

Designing sequence and class diagrams with UML and flow diagrams using Rational XDE.

Developed the application using MVC Architecture in terms of EJBs, JSP and Servlets.

vCustomer Inc, India July 2003 -Jan 2004

Software Developer(Java/J2EE developer)

Responsibilities:

Designed and Implemented a Socket based in-house messaging application.

Coding of client and server part using Java Socket/Multithreading programming.

Developed a web-based application using Servlets, core Java and JSPs, JDBC on MVC architecture.

Innsol Technologies, India Dec 2001 -June 2003

Software Engineer (Java Developer)

Responsibilities:

Understanding the requirements and designing of a Mobile network traffic monitoring application.

Developed the Collector part and filtering of raw data using ‘C’

Developed various charts/graph using Java Swing and multithreading to show network states

1146 Crest CT,

Schaumburg, IL, 60193, USA

Phone: 1-816-***-**** (M)

E-mail: mailto:adlf5b@r.postjobfree.com adlf5b@r.postjobfree.com

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