Customer Service Software

JAZMINE SCOTT

SEATTLE, WA 818-***-**** *************@*****.*** LINKEDIN

SOFTWARE TEST LEAD

Quality Software Test Lead with over 6 years of experience reviewing features, debugging processes, gathering requirements, defining test scopes, and assessing functionality to identify common and complex software prob- lems. Expert in software testing cycle development, leading teams, and implementation best practices to get the highest quality software for customers. Effective communicator and translator of software testing to the cus- tomer and engineering team. Problem solver with an eye for finding the root cause of defects. Ability to stay organized across several testing cycles with multiple cross-functional teams. Leadership:

• Managed a team of 10 onshore and offshore Smoke, SIT, Performance and UAT testers to ensure all test- ing needs were meet.

• Championed, owned, led, and provided technical expertise for Microsoft across multiple technologies including software, data, network/communication, and computing platform technologies.

• Led SAP software implementation for modules from Legacy to SAP software for over 30 branches.

• Provided leadership, coaching, and mentoring to 3 interns. CORE COMPETENCIES

• Quality Assurance (QA)

• Business Process

• Thought Leadership

• Automation

• Financial Software

• SAP/SAP Ariba/SAP APO

• Scripting

• Software Testing

• SDLC

WORK HISTORY

Boeing Corporation

Software Test Lead // Bellevue, WA // September 2019 to June 2020 Software Testing Lead for SAP Software Upgrade from V1709 to V1809 with three SIT Testing cycles, two Performance Testing cycles, and one UAT Testing cycle. Led a team of 10 direct reports. Led daily Scrum meet- ing and triage calls. Promoted software testing concepts and best practices to program management. Created test data for all levels of testing and ran SAP jobs to clear testing data remaining from testing cycle.

• Wrote and optimized test cases to maximize success of manual software testing.

• Confirmed system readiness of eight system integrations in five testing environments.

• Implemented test metrics to communicate status of testing and error correction.

• Documented the Test Plan, Test Schedule, and Entrance and Exit Criteria, and provided Root Cause Analysis documentation for all defects.

• Scripted LoadRunner performance test in C# and updated automated test scripts with Worksoft Certify.

• Provided support for mobility Fiori testing for iPhones, iPads, and Androids.

• Ran ad hawk regression testing per request of engineering and functional teams and weekly regression tests against transport bundles in Execution Manager.

• Organized and managed the test cases and defects in HPALM Defect Management Tool. Microsoft Corporation

Software Development Engineer in Test // Redmond, WA // September 2018 to September 2019 Fulfill test lead role for Concur implementation ensuring successful project delivery. Responsible for imple- menting, managing, and improving Worksoft Certify test automation frameworks.

• Championed, owned, led, and provided technical expertise with multiple technologies that span lines of business and affect software, data, network/communication, and computing platform technologies.

• Influenced quality throughout the entire application life cycle, applying test discipline and engineering best practices to not only improve quality, but to drive towards building quality into the development process, through collaboration with development teams.

• Investigated and recommends new tools or develops methods to use existing tools to advance and/or ex- pand testing capability, efficiency, and throughput.

• Implemented, configured, and leveraged analytical tools and methods to identify, measure and continuously improve quality (code quality, code coverage, build quality, defect).

• Evaluated how future technology solutions and methodologies affect current and future test strategies, frameworks, tools, and practices.

• Maintained extensive knowledge of assigned functional area in environment, active business processes, business areas, as well as industry.

Patterson Companies

Software Quality Assurance Analyst // Minneapolis, MN // January 2016 to September 2018 Software QA responsible for identifying and building test scenarios and test scripts based on business require- ments. Created forms for end-to-end SAP Testing including Unit, Functional, Integration, Regression, UAT, and Hyper- care support. Developed and executed automation scripts using WorkSoft Certify. Gathered require- ments and built testing strategies, test plans, and project traceability matrixes based on research. Tracked de- fects, followed up with respective task owners, and supported engaged parties.

• Led SAP modules through Legacy to SAP software implementation for over 30 branches.

• Automated the critical business processes in SAP MM and SD using Worksoft Certify.

• Created complex processes which runs on Cross-platforms like SAP and HTML (Web). SAP Accounting Processor // Minneapolis, MN // November 2015 to January 2016 Provided customer and branch analytical support for collectors, managers, and Shared Services Di- rector Re- searched and reconciled customer requests timely and efficiently. Collaborated with OTC Processor and OTC Collector to identify and resolve discrepancies.

• Established a rapport with branches and other Patterson teams, and build effective relationships.

• Collaborated with branch personnel including branch managers, sales representatives, customer service representatives, and equipment coordinators to efficiently solve customer inquiries.

• Reconciled accounts between Legacy and SAP systems. EDUCATION

Bachelor of Science - Finance

College of Saint Scholastica // Duluth, MN

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