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Customer Service Analyst

Location:
Austin, TX
Posted:
April 05, 2021

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Resume:

Frank Dennis BA, MBA **** Bennett Ave Unit A• Austin, Texas • 78752

CELL 361-***-**** • E-MAIL adlf4t@r.postjobfree.com

EDUCATION

Texas A&M Corpus Christi University

Masters in Business Administration – Healthcare Admin Aug 2016

University of Texas at Austin

Bachelors of Arts – Biology May 2012

CERTIFICATES/CERTIFICATIONS

EPIC Inpatient Clinical Documentation Aug 2017

Epic Analyst Badge

Epic Security Coordinator Proficiency

University of Texas Health Informatics and Health Information Technology Certificate Spring 2017

SKILLS

Project Management

Testing Lead/Regulatory Compliance

Epic Build and Implementation

Sales / Customer Service

Former EMT-Basic

Data analytics (MS SQL Server and Access)

Word / Excel / Access / PowerPoint / Outlook proficient

WORK EXPERIENCE

Baylor Scott and White Health – Central Texas IS Department – Austin, Texas July 2017 - Present

Epic Application Analyst II – Clinical Documentation/Security

15+ Hospital Implementations

20+ Rover implementations (Inpatient, ED, Periop, Day Surg, Respiratory, Therapy)

Lead BSW Rover analyst

Project Management experience in OpTime and ClinDoc areas.

OPO and iTransplant integration lead

Device Integration Team

5+ Upgrade/Quarterly Upgrade Testing Team Lead.

Lead LEAN analyst for analyst process workflows

2+ years Content Management power user

AMLI Residential - AMLI at Mueller - Leasing Consultant - Austin, TX March 2016 – January 2017

2016 AMLI Team of the Year recipient

1 million generated in leasing sales

Texas A&M Corpus Christi - Student Support Services – Graduate Assistant February 2015 – October 2015

Student Success Advocate

Data Analysis Lead. Generated reports for yearly audits for federal grants.

Student Tutor in Biology, Chemistry, Calculus, Accounting and Finance.



Contact this candidate