Customer Service Pharmacy

REHAB SALAMA

***** **** *** *, ******, WA *****.*****.******@*****.***.425-***-****

Over 17 years of professional experience in retail pharmacy as well as 5 years’ experience in pharmacy management, pharmacy immunizations and as a preceptor. Exceptional interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives and manufacturers, medical professionals, health care organizations and insurance providers. Proven record as a respected leader who is able to train and manage diverse teams to deliver peak performance. Dedicated to providing quality patient care and fast and accurate medication dispensing. Excellent verbal and written communication skills as well as being innovative, taking initiative and being persistent. Administrative skills in inventory and payroll control management.

PROFESSIONAL EXPERIENCE

SAFEWAY Washington

6/2015 to Present.

Float Pharmacist

●Performing all the duties and responsibilities required by pharmacists in addition to prioritizing getting familiar with new pharmacy operations, business objectives, company goals, and general safety procedures and standards.

ALBERTSONS Washington

2007 to 6/2015

Staff Pharmacist

●Provide exceptional customer service to all patients resulting in an increased average script count per quarter from 3.25% to an average of 13%.

●Expand pharmacy services to include immunizations, health screenings, one-on-one consultations and personalized patient care.

●Effectively manage stock inventory and returns by keeping inventory levels below established goals in the past 2 years.

●Recognized for successfully managing high volumes of patient accounts.

●Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems.

●Developing an extensive network of physicians resulting in an average of 50 new patient enrollments per month.

WALGREENS, INC. Kirkland, Washington 9/2006-2/2007

Pharmacy Manager

●Managed a team of 20 technicians and pharmacists in a high volume 24-hour store.

●Filled an average of 600 scripts per day.

●Executed all operational responsibilities including financial performance and promoting sales.

●Improved morale of coworkers by rewarding excellent work performance, leading by example and using humor to defuse stressful situations.

●Assessed patients’ drug therapy and provided consultations as requested by medical staff.

ALBERTSONS Indianapolis, Indiana

5/2002-2006

ALBERTSONS Indianapolis, Indiana 12/2002- 06/2006

Intern Pharmacist / Pharmacist/Pic

●Worked 32 weeks of studentship and successfully learned and applied the competencies of pharmaceutical practice.

●Worked as a floating pharmacist and gained a breadth of experience in adapting to different work environments, management techniques and various customer profiles while receiving my management training certificate. During this period I gained vast knowledge as a pharmacist in charge for 2 years, this includes the following;

●Workflow management while keeping patients and customers healthy through adoption and management of patient care programs.

●Display empathy and compassion for patients, customers, caregivers, and colleagues on my team.

●Motivate, inspire and develop pharmacy support staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gap.

●Seek new ways to grow, collaborate with others and deliver better outcomes.

●Identify critical business opportunities and contribute to the development and of meaningful solutions to drive growth and improve performance.

●Actively contribute to a team culture.

●Firsthand knowledge of patient safety, pharmacy professional practice, regulatory requirements, quality assurance, financial profitability and loss prevention

ACCOMPLISHMENTS AND SKILLS

●Ranked second place in the District for immunizations in 2008/2009.

●Ranked among the top 10 stores in the District for exceeding sales goals, warehouse utilizations and labor cost control.

●Customer Service Award for achieving a high overall satisfaction rating in 2010/2011.

●Expertise managing a high volume store with up to 600 prescriptions per day.

●Talent for managing teams, improving workflows and improving sales.

●Able to adapt to changing working conditions.

EDUCATION AND CERTIFICATIONS

Bachelor of Science • Alexandria University • 1995

Board of Pharmacy License • Indiana Board of Pharmacy • 2003

Board of Pharmacy License • Washington Board of Pharmacy • 2006

Management Training Program • Albertsons, Inc. (Indiana) • 2003

Immunization License • Washington Board of Pharmacy • 2007

Preceptor License • Washington Board of Pharmacy • 2007

CPR Certification • Current

Diabetes Specialist Certificate • 2015

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