Joseph G. Hanna

Dual MBA, BAS IT, B.COMM, PMP, SFC, DCDA, ITIL, MCTS, MCP, CIW

Huntington Beach, CA • 714-***-**** •adleuj@r.postjobfree.com • linkedin.com/in/Joseph-G-Hanna/

Information Technology Leader

IT MANAGEMENT ~ SOFTWARE ENGINEERING ~ PROJECT MANAGEMENT - DATA ENGINEERING

Analytical, highly adaptable professional with extensive experience enhancing IT operations across enterprise. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Advanced expertise in storage administration, virtualization and incident and problem management. Skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Core Competencies:

Project Management

Strategic Business Planning

Cross-Team Collaboration

Budget Administration

Business Development

Application Testing

Infrastructure Management

Contract Negotiation

Mentor Development

IT Operations Management

Staff Development Programs

Cost Reduction & Avoidance

Process Redesign & Change Management

Enterprise System Planning & Integration

Motivational Leadership

Professional Experience

Self-Employed, Huntington Beach, CA

IT Consultant, August 2019 – Present

Provide comprehensive IT management services to professional organizations. Manage vendor relationships, project execution, on-site and remote technical support, and implementation of systems and processes for preventative maintenance and management of IT hardware and software assets. Explored new and emerging social media platforms to identify opportunities for growth and expansion. Analyzed, designed, programmed, tested, and installed company website.

Self-Employed, Doha, Qatar

IT Consultant, November 2017 – June 2019

Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up. Integral participant in cross-functional troubleshooting of complex technological systems, software, applications, and programs; deliver recommendations for solutions and improvement.

Jaidah Group of Companies, Doha, Qatar

Information Technology Operations Manager, September 2015 – October 2017

Strategically directed the global business expansion objectives for the IT department. Negotiated contracts to provision IT infrastructure equipment including desktop applications, LAN/WAN, security, and telecommunications services. Full department P&L responsibilities. Manage multiple concurrent IT projects while maintaining timely response to high velocity projects working closely with stakeholders to define the projects scope and requirements. Directed cross-organizational program teams through IT project lifecycle from ideation to project execution, including executive approval and multiple demand management processes

Jaidah Group of Companies, Doha, Qatar

Information Technology Support Manager, April 2010 – August 2015

Negotiated technical and non-technical solutions to satisfy business user needs. Assisted in developing long-term strategies and capacity planning for meeting future network and desktop hardware needs. Cultivated relationships with vendors to ensure all systems were supported.

Jaidah Group of Companies, Doha, Qatar

Senior Web Application Developer, March 2006 – March 2010

Created user information solutions by developing, implementing, and maintaining Internet/intranet applications; lead a team of developers. Designed and delivered companywide staff training for a new SharePoint intranet. Maintained and documented workflow business processes. Development of an effective and secure database framework for the management of the information, generated by and relating to the company.

Selected Projects & Achievements:

Developed Business Workflow System and customized InfoPath forms with SharePoint.

Xmedia Company, Cairo, Egypt

Solution Developer, October 2005 – February 2006

Developed and configured software of moderate scope and complexity. Resolved tier 2 and 3 support calls, utilized established procedures & practices as well as a consideration of a variety of factors to get resolution.

Technical Proficiencies

Software

Microsoft Office 365 Suite, DNS, Domain, Active Directory, DHCP, Proxy, exchange, ADP Autoline, SAP S/4 HANA, Incadea DMS, WSUS, SCCM, SCOM, Web and File server, SharePoint, SCSM, Backup and Antivirus, Adobe Photoshop, Multimedia and Sketch Up, Azure Cloud Topology, VMware, Hyper-V Virtualization, Servers OSs and Solutions Apps, Social Media Marketing Setup, Business startup, Productivity and Utility Apps

Hardware

Servers, Desktops, Laptops Administration & Maintenance. Windows, MAC, Solaris

Network Management

LAN, WAN, Firewall, VPN, VOIP, Systems Architecture & Planning, Data Analysis, Reporting & Migration

Programming

C#, ASP.Net, Java Script, Object Oriented programming, InfoPath forms, SQL Database structure, design, Management, MySQL

Projects

SAP ERP Implementation

Collaborated with executive stakeholders to analyze the legacy IT systems. Developed plan to consolidate existing systems into a new ERP.

Conceptualized and executed the Board of Director’s goals for the infrastructure, implemented 14 modules across 15 companies. Renegotiated truncated timelines and right-sized resources to deliver the project on time.

Resulted in a 50% decrease of data processing time resulting in more timely insight.

Implemented Business Intelligence, CRM, Hybris Digital Marketing, Social Media Management, Omni channel Call Center, B2B / B2C E-Commerce.

Incadea Dealer Management System (DMS) for Chevrolet

Implemented a barcode and inventory management system for Chevrolet to simplify communication between systems. Managed the project for the client to assure the project delivered on time, on budget, with best practices implemented and streamlined business processes.

Office 365 enterprise Implementation

Complete package implementation for office, SharePoint, Yammer, Skype for business and email.

650 users, training and support, user data migration, BYOD support, work anywhere.

Policies and access control implementation.

License management, Administrating, supporting, managing, integration and migration done in house based on hybrid setup to fully online.

Incadea Dealer Management System (DMS) for Hyundai

Duplicated best practices from the Chevrolet DMS implementation, increased efficiencies and successfully closed the project on time and on budget.

IT Projects

Built and managed a disaster recovery datacenter.

Implement Office 365 enterprise.

Built a new network infrastructure with redundancy, new IT infrastructure with 10G fibers cables.

Increased internet bandwidth, reduced VPN LAN's expenses by shifting to WiMAX, Added a redundancy internet line for critical operations.

Implement a digital archiving solution.

Business Process Management (BPM) and Workflow solution

Configuring, administrating, and troubleshoot SharePoint server and services over 2001.2003, 2006, 2010, 2013, 2016, and SharePoint 365 Online. All migration done in house. Backup procedures and disaster recovery over VMware.

AD integration, Exchange server, CRM, Working with Excel services, SQL Reporting Services, Records management and many developed solution out of box. Scripting and designing team sites. Setup security templates and provide access control

Converting and simplify the organization internal process to digital workflow system over the Microsoft SharePoint platform and using the InfoPath forms for capturing data. Training and supporting 1,250 end users, key users and stakeholder.

Education

Master of Business Administration (MBA) International Business School of Scandinavia, Denmark

Master of Business Administration (MBA) Rome Business School, Rome, Italy

Bachelor of Applied Science, Information Technology American Business and Technology University, MO

Bachelor of Commerce, Accounting Ain Shams University, Cairo, Egypt

Professional Development

Digital Marketing Specialist. EGYPTIAN CULTURAL CENTER (ECC), Egypt

Professional Web Developer. INTERNATIONAL BUSINESS MACHINES (IBM), Egypt

Application Development. MINISTRY OF COMMUNICATIONS & INFORMATION TECHNOLOGY, Egypt

Data Center Design Awareness Certification (DCDA). DATA CENTER DYNAMICS, London, England

Information Technology Infrastructure Library (ITIL) Foundation Certification. EXAMINATION INSTITUTE FOR INFORMATION SCIENCE (EXIN), Utrecht, Netherlands

Certified Internet Webmaster 410 Certification (CIW). WEB FOUNDATIONS ASSOCIATE, United States

Certified Internet Webmaster 430 Certification (CIW). CERTIFIED INTERNET WEB PROFESSIONAL (CIW)

Microsoft Certified Professional in SQL, Exchange, and many more (MCP). MICROSOFT, Redmond, WA

Microsoft Certified Technology Specialist in SharePoint (MCTS). MICROSOFT, Redmond, WA

Project Management Professional (PMP). Project Management Institute, Inc., PA, USA

Scrum Fundamentals Certified (SFC). VMEdu, Inc. MD, USA

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