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Customer Care Sales

Location:
Kampala, Uganda
Posted:
April 04, 2021

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS.

NAME : NSIIMARUHANGA JOAB

SEX : MALE

NATIONALITY : UGANDAN

MARITAL STATUS : MARRIED

TELEPHONE : +256-*********/ +256-*********

EMAIL : adlet5@r.postjobfree.com

CAREER SUMMARY:

Driven and results-oriented Inventory controller with Hima Cement Uganda Limited of the LafargeHolcim Group, in charge of reconciliation of material and finished products, Logistics operations, Contractors management and Inventory planning. Offering 3 years’ experience with expertise in Finance, marketing, Logistics, budgeting, relationship management and customer care, including 2 years as a Customer service consultant. KEY SKILLS AND COMPETENCES

- Possess excellent verbal and written communication skills

- A solid understanding of accounting and inventory related best practices

- Extensive knowledge of inventory tracking and other methods of solving discrepancies

- Excellent numerical and logical analytical skills

- Good understanding of Microsoft office (MS Word, excel, power point, access)

- Proficient in using Systems Application Program (SAP)

- Good Team work both as a team member and as a leader.

- Excellent and focused attention to details

- Goal oriented and ability to work under pressure

- Ability to handle multiple tasks

- Possess good leadership and management skills

- Clear understanding of health and safety at the work place. EDUCATION BACKGROUND

YEAR SCHOOL AWARD

IN PROGRESS INSTITUTE OF PUBLIC

ACCOUNTANTS OF UGANDA

CPA-IN PROGRESS-LEVE 3

2011–2014 KYAMBOGO UNIVERSITY BACHELORS DEGREE IN

MANAGEMENT SCIENCE –MAJORING

IN ACCOUNTING

2009– 2010 PLUS TWO HIGH SCHOOL UACE

2005 - 2008 NOMBE SSS. UCE

1998- 2004 BUYENJE PRIMARY SCHOOL PLE

WORK EXPERIENCE.

1. LAFRGEHOLCIM UGANDA -HIMA CEMENT UGANDA

INVENTORY CONTROLLER

January 2018-TO DATE

Monitoring the stock movements and stock levels at all Lafarge depots in Uganda

Stock reconciliations for both materials and finished products

Monitoring and management of operational costs at depots

Closing all stock variances

Planning and Controlling intra company stock movements

Supervising all the depot supervisors in Uganda

Coordinating all dispatches at all Lafarge depots in Uganda

Maintaining inventory records for Audit purposes

Preparing depot stock management processes

Achievements;

Reduced stock losses by 60%

Improved internal controls and adherence by 20%

Reduced stock holding costs by 80%

Reduced depot operating budget by 20%

2. LAFRGEHOLCIM UGANDA -HIMA CEMENT UGANDA

DEPOT SUPERVISOR

April 2016- Dec 2018

Created documentations for the learning and development team that helped increase productivity

Coordinated contractors and other service providers

Coordinating fleet maintenance with contracted transporters for checking the availability of trucks

Monitored and controlled stock levels for the depot

Planned loading areas for each order to facilitate efficient workflow

Scheduled weekly labor according to work volumes

Created healthy and safe environment for customers and employees

Conducted weekly meetings and trainings for improving knowledge and safety awareness among employees, contractors and drivers

Supervised all the depot operations

Minimized exposure to obsolete and excess stock reducing losses

Managed team of shift supervisors and contactor supervisors

Supervised order management, improving efficiency

Introduced a monitoring system that successfully disabled documentation errors and reversals

3. HIMA CEMENT (U). NAMANVE DEPOT October2014- March 2016 CUSTOMER SERVICE CONSULTANT

Created customer service metrics to create monthly customer care reports for management

Regularly pooled customers on their experience and directly asked what could be done to improve that experience.

Gathered customer service performance information and developed weekly reports for management

Responsible for answering customer calls and developed efficient solutions

Processed Account statements to the customers on their requests

Gave the customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

Coordinated with sales representatives in ensuring that customer’s orders are well served.

Archives management

Participated in site safety initiatives

Making commercial reports like sales reports, Truck turn around and price reports. 4. CENTENARY BANK-NTINDA BRANCH July – September 2014 MARKETING EXECUTIVE

Roles

Provided appropriate guidance and motivation to sales team members as needed

Attained existing client financial targets and generated new client base

Coordinated sales activities with marketing executive team

Supported the marketing manager, supervisor and other colleagues 5. GLOBAL TRUST BANK. KIKUUBO BRANCH September2013-July 2014. CUSTOMER SERVICE ADVISOR

Roles

Handled customer complaints and offered the efficient solutions.

Ensured reduction of waiting time for customers by offering prompt service

Opening of accounts for new clients, reactivating of inactive account

Processing bank statements to the customers on their requests

Issuing account balances to the customers on their requests

Directed the customers to the senior bank officer where necessary 6. KASISI GENERAL HARD WARE 2010/2011

Cashier.

Completed customer transactions on cash register

Reconciled cash register drawers at the end of the month

Placed signage outside the hardware shop to attract customers during sale and discounts

Establishing or identifying prices of goods and tabulating bills using calculator and cash registers.

Provided excellent service to customers by promptly attending to their shopping needs, answering inquiries and resolving complaints

Made petty cash disbursements as may be required and directed.

Kept records regarding payments and revenues

Made monthly bank reconciliations.

LANGUAGE PROFICIENCY

LANGUAGE SPOKEN WRITTEN

English Excellent Excellent

Runyankole Excellent Excellent

Luganda Good Good

HOBBIES AND INTERESTS

Reading any moral material.

Swimming

Watching movies and soccer.

Making friends and associating with different people. REFERENCES;

1. MR. AMON ARINDWARUHANGA

Senior Accountant ICEA Life Insurance Co. Ltd

Kampala

Tel: +256-*********

Email. adlet5@r.postjobfree.com

2. MR. TUHIRWOMUGISHA JOSHUA

Accountant Inter Aid Uganda

Kampala.

Email. adlet5@r.postjobfree.com

Tel: +256-*********/070*-******

3. MR. NATHAN MWANJA

OPERATIONS COORDINATOR- HIMA CEMENT

NAMANVE

Tel: +256-*********/702098764



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