Pharmacy Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Jennifer *******@***.*** 304-Lown 266-5690

**** ****** **** *** *, Charlotte, NC 28226

I am a diligent and detail-oriented type Pharmacist that is able to expertly dispense medication with careful consideration for drug interactions and side effects.

I am a dedicated industry professional with demonstrated strengths in customer service, time management, and trend tracking.

I am proficient at troubleshooting problems and building successful solutions. I am an excellent verbal and written communicator with a strong background cultivating positive physician and upper level management relationships.

I am very reliable and can successfully handle a fast-paced work environment. I can prove my willingness to take on any task to support the team and help any business succeed. Accurately verify prescriptions in

a timely manner

• Performs retrospective drug

utilization reviews

• • Regulatory compliance

• Insurance coordination • Inventory security Multitasking

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Relief Pharmacist

CVS Health – Waxhaw, NC June 2018 - Current

• Controlled product shrinkage and unauthorized drug access by enforcing strict security protocols.

• Helped customers select optimal medications, equipment, and devices for personal use. Resolved billing problems and obtained prompt payments by skillfully resolving issues between patients, insurers, and the pharmacy.

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• Identified cases of suspected fraud and medication misuse and reported information to proper authorities.

• Advised customers on potential drug interactions, likely side effects, and dosage timing. Supported patient wellness initiatives by educating individuals on devices such as blood sugar and pressure monitors.

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• Prevented service lags by keeping the pharmacy well-stocked with supplies and drugs.

• Served customers by going above-and-beyond to offer exceptional support for all needs. Pharmacy Manager

CVS Health – Waxhaw, NC September 2012 - June 2018

• Investigated and resolved reports of lost drugs, employee theft, and other operational concerns.

• Managed facility inventory, including handling vendor returns, tracking levels, and coordinating transfers.

• Kept team in full compliance with local, state, and federal regulations with strict operational tracking. EDUCATION

• Administered pharmacy budgets through effective order management, inventory planning, and record-keeping.

• Decreased prescription errors with adequate staff training and effective monitoring procedures.

• Oversaw team scheduling, training, and work flows for maximum pharmacy efficiency.

• Improved prescription sales, profit, and patient counts by delivering exceptional service every time.

• Established and oversaw method and manner for storing and securing drugs against loss or misuse.

• Handled escalated customer complaints about service, account, and product issues.

• Adapted to competitor strategies and changing market conditions with new service options and marketing plans.

• Determined optimal packaging and delivery methods for consumer safety.

• Directed and conducted recruitment, hiring, and training of personnel.

• Protected patient data with secure records management system.

• Stayed at forefront of medical and technical advances, evaluating options and integrating useful solutions.

• Accomplished financial targets through sound administration of fiscal operations.

• Directed, supervised, and evaluated work activities of personnel. Staff Pharmacist

CVS Health – Charlotte, NC August 2009 - September 2012

• Lessened customers' risks from medications by counseling on contraindications and potential interactions.

• Issued and tracked use of controlled medications with state-mandated reporting requirements.

• Fulfilled prescriptions with high degree of accuracy and full compliance with applicable regulations. Contributed to successful billing by consistently collecting copayments and working with insurance companies to obtain reimbursements.

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• Identified inventory variances quickly through regular nightly and monthly inventory audits.

• Educated customers on proper use and storage of oral, subcutaneous, and topical medications.

• Protected pharmacy from liability by keeping impeccable patient, pharmacy, and regulatory documentation.

• Prevented service lags by keeping the pharmacy well-stocked with supplies and drugs. Doctorate of Pharmacy

Duquesne University Pittsburgh, PA May 2009

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