Julius Ryan D, Quiambao

Address: ** ******** ******, ********* ***** Subdivision Bgy Cupang Muntinlupa City 1772

Mobile No.: +639*********

Email: adleov@r.postjobfree.com

Qualification Summary

Highly Skilled System Administrator with Coding and Scripting Skills. ITIL & AWS certified with over 10 years of experience in client/technical support field. Most Proficient in supporting cloud infrastructure (IaaS, PaaS and SaaS) such as AWS, Microsoft Azure and Google Cloud Platform, OKTA and Atlassian Cloud

Key Skills

AWS, Microsoft Azure, Google Cloud Platform, OKTA, Atlassian (Jira and Confluence), API, Javascript, JSON, SAML, SQL and JQL

Work Experience

Paxful (July 27, 2020 - Present)

Level 3 - Sr. End-user Computing Engineer

System Administration, Integration and Automation for all Enterprise Cloud Applications.

Administer all Cloud Applications, System Access Provisioning, Creating group Policies and System Documentations

Write scripts for automation and integration using Web APIs, Javascript and/or Bash

Optimize Access Provisioning using OKTA SAML Configuration and MS Azure

Act as 3rd level of Support for IT Operations- Assisting with Level 2 and Level 3 System Application Issues and Escalations

Administer and Maintain Company Atlassian Products such as Jira and Confluence and resolve issues if necessary

AIG Shared Services Corporation (January 13, 2014 – July 25, 2020)

Infrastructure Services QA Application Support (Application Development & Testing)

Installation, configuration, administration and end user support for Testing Applications/Tools used by different IT business Units in AIG. Coordinate and support Performance Testing, Functional Testing, Systems, Integration Testing, Regression Testing and UAT for each Cycles of Release for the Development and QA Teams

Administer all HP Quality Center Administration functions including Integration of ALM into Unified Functional Testing, JIRA and Load Runner (Performance Testing) applications and tools

Responsible for the maintenance and additions of new projects, fields, workflows to HP Quality Center data elements and ensure users have the right roles/permissions to accomplish their goals.

Modify existing HP QC Workflows (defects, reporting, and all others) and create new one as needed.

Manage the availability of the testing environments and test tools to ensure non Service Interruption

Setup and Configure HP ALM to support AIG Business Units End users for each testing cycle including Functional Unit Testing, System Integration Testing, Performance Testing and User Acceptance Testing.

Participate in software requirement analysis, design reviews to understand testing requirements.

Other tasks includes: SharePoint Development, Requests and Incidents Monitoring In ServiceNow, License Allocation and Access Management for QA Tools such as Serena Dimensions, LoadRunner, UFT and StormRunner Load

EMEA IT Helpdesk / Local IT Helpdesk / Global Service Desk (Jan 2014 – Sept 2017)

Respond and resolve support tickets in a timely manner. Closed out an average of 40-60 issues per day.

Troubleshot IT related issues (hardware, software, network, peripherals, VPN) in a large Corporate Environments ranging from executives to end-users

Conducted online research, and diagnostic activities to investigate and resolve problems with hardware and software.

Provided first point of contact support to end users with professionalism, timeliness, and accuracy.

Atos (Formerly Siemens IT) – (September 12 2011 – August 15 2013)

Technical Support Level 2 – IT Service Desk Analyst

Sitel (May 20, 2011 – September 1, 2011) Technical Support Representative for Dell PC and Laptops

Stream Global Services (November 23, 2010 – March 15, 2011) Technical Support Representative for HP Image and Printing Group

VXI Global inc. (June 1, 2010 – October 30, 2010) Technical Support Representative for AT&T Uverse

Teleperformance ( May 05 2009 – April 27 2010 ) Technical Support Representative

Education

Tertiary Adamson University, San Marcelino, Manila

( 2005 – 2009 ) B.S. Information Technology

Secondary Fort Bonifacio High School, Fort Bonifacio, Makati (1998 - 2005 )

Primary Niño Jesus House of Studies San Miguel, Pasig (1992 - 1998 )

Skills

HPQC/ALM, HP Unified Functional Testing, Visual Basic Scripting, SQL, MySQL, SharePoint, Confluence, Service Now, Jira, Active Directory, AWS, Testing Automation, Python, Bash, Shell, CLI, Agile and Waterfall Testing Methodologies, Windows and Linux

Certifications and Trainings Attended

Atlassian Certified Jira Administrator (Cloud and Server)

AWS Certified Solutions Architect (2021)

AWS Certified Cloud Practitioner (2020)

ITIL Foundation Certified (2018)

AIG Testing Boot Camp (Aug 2018)

Red Hat Linux Centos System Administration (2016) MNeT IT

CCNA v3 Networking Fundamentals (2016) MNeT IT

Character References

Shefali Dilwali New Jersey, US Project Manager QA - Infrastructure Services AIG +1-973-***-****, John David Ong Manila, PH QA Tools Lead AIG Global Testing Services +639**-***-****, Edward Deola Manila, PH QA Manager AIG Global Testing Services +639**-***-****

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