VINODA KUMAR

Abu Dhabi, United Aram Emirates,

Mobile Number: +971*********

E-mail Address:adlenn@r.postjobfree.com

Objective

A dedicated, hard-working, trusting individual looking for a challenging position in which I am able to perform with the knowledge and experience I have acquired.

Work Experiences

Night Auditor (June 2019 – Present)

Al Seef Resort & Spa – (Abu Dhabi)

Regularly verified all account entries and balances, Post charges and taxes to guest’s accounts, Process credit card vouchers and transactions.

Checking in and checking out the guest.

Answer calls professionally to provide information about product and services.

Prepare cash, check and credit summaries, Transfer charges to master accounts and verify that all postings are accurate

Handle ledger balances and petty cash entries, Make sure that all payment entries are posted to the hotel database

Ensure that cash and checks are prepared for subsequent deposit the following day.

Managed the daily computer reset to current date to ensure changeover does not affect guest billing.

Addressed all discrepancies; authorized discounts whenever applicable to guest’s final account.

Carried out best practices and judgment to resolve customer complaints and issues within a reasonable time frame.

Senior Guest Service Executive (Senior Receptionist)

(June 2018 – June 2019)

Al Seef Resort & Spa – (Abu Dhabi)

Knowledge and experience in JPMS, using JPMS as the main tool.

Attend to all routes of room bookings, such as online and direct booking, creating reservations (walk-ins).

Checking in and checking out the guest.

Demonstrate a high level of customer service at all time.

Handle customer complaint, Provide appropriate solution and alternatives

Within the time limit, follow up to ensure resolution keep record of customer

Interaction

Ensure that the Assistant Manager and Duty Manager is kept fully aware of

Any relevant feedback from the guest

Coach team members for service performance.

Develop and motivate team members through capability development.

Respond to emails and office correspondence.

Answer calls professionally to provide information about product and services.

Cashiering – billing, currency exchanges, cheque collections.

Receptionist (January 2017 – April 2018)

Corniche Hotel – 5 Star (Abu Dhabi)

Knowledge and experience in Opera, using Opera as the main tool.

Attend to all routes of room bookings, such as online and direct booking.

Checking in and checking out the guest.

Promote in house service facilities.

Handling guest complaints when required.

Prepare the groups rooming list for the day arrival.

Respond to emails and office correspondence.

Handling telephone calls and handling complaints.

Creating reservations (walk-ins).

Cashiering – billing, currency exchanges, cheque collections.

Group Assistant Front Office Manager (February 2016 - December 2016)

Ski & Snow Resort Pvt Ltd (India)

Reporting to Front Office Manager, General Manager and Group General Manager.

Customer Satisfaction ( Guest Feedback, Social Media Review )

Financial Performance ( Up selling, Room Revenue, Operation Audition )

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and Motivates the Front Office team in order to provide a high standard of service for customers.

Develops high quality relationship with guest throughout their stay.

Have good knowledge of all systems and standard operation procedures of front office.

Handles any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.

Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

Prepare monthly and daily revenue report and circulate to all HOD’s.

Perform other duties as requested by Management.

Receptionist (March 2013 – July 2015)

Ramada by Wyndham Jumeirah (Dubai)

Knowledge and experience in Opera, using Opera as the main tool.

Checking in and checking out the guest.

Promote in house service facilities.

Handling telephone calls and handling complaints.

Creating reservations (walk-ins).

Promoting the Wyndham Loyalty Program.

Cashiering – billing, currency exchanges, cheque collections.

Lending support to other colleagues.

Airport Representative (November 2012 – March 2013)

Ramada by Wyndham Jumeirah (Dubai)

Work as airport representative. (Welcome and assist guests upon arrival, Arrange transportation and transfers)

Telephone Operator (March 2011 – November 2012)

Ramada by Wyndham Jumeirah (Dubai)

Handling incoming (internal and external) and outgoing calls.

Promoting in-house facilities, handling e-mails, wake-up calls, etc.

Knowledge of safety precautions (illness, fire, accidents. . .)

Send invites for Guests Satisfaction Survey.

Record and relay messages to guests and concerned departments.

Additional Experience

Work as hotel CID clerk - processing details that have to be inputted into the Dubai Police System. (Ramada Jumeirah Hotel)

Trained as Reservation clerk at Frank Finn Air Hostess TrainingInstitute.

Helping with the Night Auditing (Credit Card transactions – Master, Visa, Amex, Maestros, Diner, Discover, and Paid-Out, Refund, City Ledger, and Allowance).

Educational background

Tertiary Level: Frank Finn Air Hostess & Hotel Management

Training Institute

May 2008-2009

Mysore, Karnataka, India

Secondary Level: M. Krishna Pre University College

June 2006 - March2008

Hassan, Karnataka, India

Primary Level: Sree Veera Bhadreshwara High School

June 2004 – April 2006

Hassan, Karnataka, India

Personal profile:

Date of Birth: 05th November, 1990.

Gender: Male.

Marital Status: Married.

Hobbies: Cricket, Gaming, Watching Movies.

Language Known: English, Hindi, Kannada and Telugu.

Nationality: Indian.

Declaration: I hereby declare that all the information furnished above is true to the best of my knowledge.

Vinoda Kumar

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