KEITH T. STEVENS

Sunnyvale, CA

919-***-**** (mobile)

adlem9@r.postjobfree.com

Summary

Information Technology Professional with concentration in Network Design and Implementation, specializing in data center and enterprise solutions. Experienced in post-sales requirements gathering and analysis. Demonstrated resourcefulness and flexibility in meeting or exceeding installation schedules and solving implementation problems. Tenacious, reliable individual focused on customer satisfaction and willingness to step outside the box to provide superior service, gain collaboration, and build relationships that affect the bottom line.

Professional Experience

Sr. Network Engineer August 2012 to November 2018

Fujitsu America Inc., Research Triangle Park, NC and Sunnyvale, CA Senior Engineer for Network Services team supporting the Blue Cross Blue Shield NC

(BCBSNC) account, specializing in Network Load Balancing of client’s e-Commerce and workforce applications in a multiple data center environment.

Responsible for all aspects of Cisco ACE and F5 Big IP LTM load balancers – including maintenance, management, design, and solution implementation in the BCBSNC network. Work closely with the client and Fujitsu America Inc. (FAI) middleware and application development teams to provide load balancing solutions for more than 50 business critical healthcare applications used by BCBSNC, its business partners, and Blue Cross clients in the state of North Carolina.

Senior network resource providing engineering team leadership to junior members (both onshore and offshore) for all network engineering projects as a mentor and senior consultant.

Representative to the Change Advisory Board (CAB), providing peer review and management level approval for network engineering changes prior to client approval.

Consultant to project management team, providing network design and implementation support for all projects requiring a network engineering resource. Assist in project scoping and resource allocation hours with Solutions Architects and other FAI technical teams.

Provided liaison services between client application development teams, and FAI Network Security team to develop accurate firewall change forms for e- Commerce and Business Partner engineering projects.

Subject Matter Expert (SME) for load balancer technology during Major Incident

(MI) outages – providing technical assistance during critical Priority 1 problem resolution.

In-depth knowledge of client’s LAN and WAN network, including Cisco 6500 and Nexus 7K/5K/2K switches, and Cisco ASR routers. Additional experiance with Cisco ASA and Check Point firewalls, and Infoblox DNS/DHCP/IPAM Trinzic appliances.

Provided network design and implementation support for major initiative to convert the client's legacy voice and call center applications to a cloud solution partnering with Genesys to provide a total solution. Sr. Network Design Engineer

Mercury Z, Cary, NC June 2010 to June 2012

Lead network design engineer for proposed outdoor Wi-Fi mesh project for the City of Greenville SC. Design included 150+ AP’s, gateways, integration layer, and RF back haul links to a third party data center.

Lead Engineer for project to migrate 23,000 DSL and FiOS customers from Verizon to Frontier Communications. Project included collaboration with Frontier on network design and implementation planning, technical support to 70+ Implementation Specialists and Engineers, and training to IE’s on DSL and FiOS technology/tools. Hands on experience with Lucent CBX500 ATM switches, Juniper ERX1440 routers, NavisCore, and custom provisioning and maintenance tools (AAIS Broadband, NXTT, FIMT).

Sr. Network Engineer

Stock Building Supply, Raleigh, NC December 2009 to June 2010 Lead Engineer for corporate IT Network department providing day to day operations support for 85-site network and company data center. Responsible for strategic network design for next generation data center virtualization.

Represented Network department in discussions with IT management and Cisco account team regarding new data center blade server and VM design using Cisco Nexus modular switching system and 10 Gigabit Ethernet aggregation to SAN.

Evaluated and recommended modifications to existing corporate QoS design that resulted in a standardized framework for future VoIP rollout and new data applications. Implemented design on data center Cisco 7206 routers.

Developed company B2B policy for new third-party connections into the data center, focusing on security through perimeter Check Point firewall cluster, replacing the legacy Cisco VPN concentrator solution which is nearing end-of-life (EOL).

Planned and executed shutdown of DS3 service to former corporate owner

(Wolseley PLC) and replaced with encrypted VPN tunnel solution which resulted in savings to the company’s bottom line.

Principal Engineer, Network Consulting

Verizon Business, Research Triangle Park, NC November 2005 to July 2009 Co-led Design Group of 20+ design engineers. Provided technical and procedural guidelines and training to Managed Services Engineering Department of 125 design and implementation engineers. Personally designed and implemented networks for new and existing customers.

Designed and implemented over 100 data networks for Verizon Business Managed Services clients.

Designed and implemented very challenging ($12M) network using new equipment and protocols not seen previously in managed services environment. Used sheer determination and perseverance to overcome hurdles and successfully install and test to customer's satisfaction (Utilized Juniper MX240 routers using OSPF, BPG, MPLS, and VPLS). Closer working relationship was forged with vendor that significantly improved collaboration on future projects.

Responsible for product development testing and input to Verizon Business Network Operations for new offerings to Managed Services customers. Interfaced directly with development team and operations personnel with results and suggested improvements.

Designed, implemented and documented first managed EVDO wireless backup network. Worked across divisions within organizations, each with own procedures, nomenclature and networks. Established positive relationships which resulted in standardized implementation and management documents written for future customers.

Additional Experience

Sr. Network Consulting Engineer II

Verizon Business, Research Triangle Park, NC

Network Engineer

International Business Machines, Boca Raton, FL and Research Triangle Park, NC Technical skills

Vendors:

Cisco: ACE-30 and GSS load balancers, 65xx and Nexus 7K/5k/2K switches, ACI, 35xx ASA firewalls, ASR100x routers, IronPort S370 WSA (Web Security Appliance) F5: Big IP LTM 5000S load balancers

Check Point: Virtual Server on Dell platform – R77.20 Infoblox: DNS/DHCP/IPAM Trinzic appliances

Juniper Networks: M20,M40, MX240, and ERX1440 routers Palo Alto Networks: 3050/3060 firewalls; virtual wire network implementation only. Fujitsu: Primergy BX900 blade server – CB (Connect Blade) implementation only. Network Protocols / Technologies:

Application Centric Infrastructure – Cisco ACI; Load balancing technology – Cisco rservers, probes, serverfarms, class-maps, policy-maps; F5 nodes, monitors, virtual servers, pools, policies, iApps, iRules; SSL termination and pass through, certificate management via CA; NAT/PAT; ARP/proxy ARP; VDC/VPC; VRF; FEX; STP/ PVSTP/ RSTP; T1/E1, T3/E3, SONET, ATM, Ethernet, Frame Relay, ISDN, PPP, MLPPP, DLSw, VLANs, VLAN trunking, TCP/IP, VLSM, EIGRP, OSPF, BGP, MPLS, VPLS, GRE/IPSec tunnels, GET VPN encryption, Dial and EVDO wireless backup designs, HSRP/ VRRP/ GLBP, traffic shaping and policing, QoS, Policy Based Routing, Traffic/Route filters, ISR router features (Zone Based Firewall, IPS, Content Engine, URL filter), legacy VoIP, load sharing and high availability/redundancy design, DNS, DHCP, SMTP, FTP, TFTP, TELNET, SSH, VPN, ICMP, FiOS, DSL, SIP, 802.11x.

Operating Systems: Windows; Unix/AIX; Cisco IOS, NX-OS; F5 tmsh; Juniper JUNOS, ERX OS; Citrix (for remote access).

Tools/Management Platforms: Check Point Smart Domain Manager; Palo Alto Panorama; Infoblox Grid Manager; CA eHeath console; CA Spectrum Infrastructure Manager; NetScout InfiniStream Sniffer Analysis Console; Cisco ADSM, Cisco Prime Infrastructure; Exinda Bandwidth Manager; Wireshark protocol analyzer; Fiddler4 Web Debugger; OPNET IT Guru and NetMapper; SolarWinds CatTools and LAN Surveyor; Avaya System Manager; Empirix G5 Hammer and VQ probes, TFS (Triole for Service) ITSM; SuperPuTTY; WinSCP; FileZilla.

Certifications

CCNA – Routing and Switching – active (exp. Sept. 2022)

CCNP and CCDP –Routing and Switching – CCNP Re-cert scheduled – 1Q2020

CCDA – Routing and Switching – exp.

CCNA Voice – exp.

JNCIA-ER (Juniper Networks Certified Internet Associate – Enterprise Routing) – exp.

Education

BS in Biological Sciences – Florida Atlantic University, Boca Raton, FL

Faculty Scholar – completed degree in 3 years

Vendor Training

CACND – Configuring ACI in the Cisco Nexus Data Center - 2018 Personal

Eagle Scout, Boy Scouts of America

Scoutmaster, Troop 486 Durham, NC – 2006-2007

Santa Clara County (CA) Parks volunteer - 2019

Contact this candidate