Office Administrative Assistant

KATHLEEN S. STIPE

**** ********** ****** *****

Apt. 479

Las Vegas NV 89169

Telephone: 618-***-****

E-mail: ***************@*****.***

EXPERIENCE:

**/**/**** - **/**/2020

SPAR (FDS Field Services) Merchandising Associate

1910 Opdyke Court, Auburn Hills, MI 48326 248-***-**** Set up displays according to Planogram, reset merchandise, built new displays, and followed instructions for completing assignments at various retail stores.

12/01/2014 - 08/29/2019 Office Support Associate

Southern Illinois University at Edwardsville, University Housing Facilities Management Office Tract 7144/Housing, Edwardsville IL 62026 618-***-****

Created work orders, transcribed voicemail log, bi-weekly and semi-monthly payroll, and clerical support for the Housing Director and the Housing Officer. Assisted Chief Clerk with payment of invoices, IDF’s, purchase order change orders, trash collection reconciliation, fuel bill reconciliations, tracked key inventory, and maintained two-way radio equipment. This Department handled all of the maintenance requests for all of the Residence Halls at the Southern Illinois University at Edwardsville campus.

07/2013 - 08/2015 Inventory Auditor

RGIS Inventory Service, 1750 S. Brentwood Blvd., St. Louis MO 63144 314-***-****

Conducted inventory audits for major retailers, grocery stores, and apparel stores using computerized scanning equipment.

06/12/1993 - 02/9/2005 Education Case Manager GS-996-10, Step 6 Department of Veterans Affairs, 400 S. 18th Street, St. Louis MO 63103 314-***-****

Answered telephone and e-mail inquiries regarding the administration of education benefits under the Montgomery G.I. Bill, to include Chapters 30, 32, 35, 1606, 1607, and 903. Daily interaction with the Dept. of Defense, VA Certifying Officials at approved learning institutions, and all levels of management and co-workers. Processing of Tuition Assistance Top-Up, Accelerated Payment, apprenticeship, correspondence, on-the-job training, flight, and Licensing and Certification Test Reimbursement claims. Assisted with training on new computer systems and new programs as they became law. Assisted team members with questions on claims processing and follow-up on cases where development for new information had been requested.

Promoted to GS-10 effective 05/28/2004; 99% quality rating on all claims processed within the last three years.

08/25/1991 - 06/12/1993 Office Automation Clerk, GS-326-4 Department of Veterans Affairs, 1520 Market Street, St. Louis MO 63103

Transcribed all correspondence for all divisions of the Department of Veterans Affairs including development letters, rating decisions, Statements of the Case, decision letters, waivers, administrative decisions, and compensation and pension letters.

First Year: Outstanding Performance Rating;

Second Year: Highly Successful Performance Rating

02/25/1991 - 08/18/1991 Clerk Typist, GS-322-3

U.S. Army Aviation Systems Command, 4300 Goodfellow Blvd., St. Louis MO 63120

Typed correspondence for six engineers and my supervisor using MultiMate and Harvard Graphics software to produce pie graphs, charts, and other visual aids for presentations, prepared daily work logs, suspense due logs, recorded time cards, and made travel arrangements. Outstanding Performance Rating; promoted to Office Automation Clerk, GS-326-4 effective 08/18/1991.

10/1987 - 07/1988 Collections/Accts. Payable Clerk International Clinical Labs, Inc., 2040 Concourse Drive, St. Louis MO 63146

Collection of all patient medical accounts, establishment of collection procedures for company, and monthly collection report auditing. Transferred to Acct. Payable position in June 1988 due to acquisition of ICL by SmithKline Bio-science Laboratories and resignation of previous Accts. Payable Clerk. Duties included coding and input of invoices for payment, processing of checks, and researching payment discrepancies.

6% commission in addition to salary; During my last month of employment, my commission was more than $1,000.

08/1982 - 02/1986 Collections

Washington University School of Medicine, Dept. of Otolaryngology and Dept. of Internal Medicine Euclid & McKinley, St. Louis MO 63110

Assisted Collection Supervisor with telephone and in-person collection of patient accounts for three departments of the Medical School. Extensive contact with third-party insurance companies to secure payment. Filed Medicare, Medicaid, and third-party insurance claims, operated DEC computer equipment, used good business judgment in arranging payment plans with patients, trained employees in basic collection procedures, and filed probate claims where applicable for deceased patients’ accounts.

In the Department of Internal Medicine, audited surgery charges for timely posting to patient accounts, audited Medical Care Group patients for payment, and maintained monthly income reports on delinquent accounts.

04/1979 - 12/1980 Secretary to the Vice-President

Lady Luck Casino, 3rd & Ogden, Las Vegas NV 89101

Typing, filing, dictation, domestic and foreign travel arrangements, including hotel and rental car, maintained clients’ credit files, updated personnel records, tracked public relations activities, composed and approved credit histories, composed correspondence, answered telephone credit inquiries, managed supervisor’s agenda, including fax transmittals of agenda for foreign and domestic meetings, arranged international conference calls, and retrieved computer information necessary to compose reports.

EDUCATION:

DeVry Institute of Technology, Addison Illinois 1/25/2002 - 6/20/2004 Bachelor Degree

Major: Business Administration

Minor: E-Commerce

GPA: 3.6 on a 4.0 scale

My concentration was Electronic Commerce. Core classes included Project Management, Business Operations, Marketing, Professional Writing, Microsoft Suite 2000, Database Essentials, Advanced PC Applications, HTML Programming, and Web Page Design.

SKILLS AND ABILITIES:

Typing 70 wpm, Shorthand 80 wpm, Microsoft Suite, HTML, Database Design, PC Applications Administrative Assistant experience, excellent written and verbal communication skills, high attention to detail, ability to set priorities, more than 25 years of office experience, prior Federal Government experience, excellent customer service skills, ability to get along with all levels of management and co- workers, ability to work independently, show initiative, good judgment, Government timecard experience.

4 years of Spanish

Contact this candidate